Community Manager
2 weeks ago
As the community manager for Trtl, you’ll be responsible for owning, leading and nurturing our newly formed Facebook travel group ‘Get Lost powered by Trtl’ , which aims to be the real signal within the noise of travel tips, hacks and advice.
The Job:
- Own, nurture, and grow our newly formed community.
- Ensure every question in the community gets a great answer.
- Execute the tactics behind our community strategy, moving us toward our goals.
- Ideate, contribute and agree programming that inspires, educates and engages members of the Trtl Community.
- Be an active contributor, showing up daily to facilitate conversations and respond to community comments, messages and feedback.
- Develop KPIs, monitor, analyse and produce reports to help us understand how effectively our community is performing and improve our strategy.
- Collaborate with other teams and stakeholders to integrate our community, surface stories and feedback and turn community engagement into business results.
- Identify and recruit other influencers and ambassadors into the community.
- Facilitate events that connect and engage our members.
- Leverage onboarding data (subscriber industry, company size, interests, etc) to identify new opportunities and develop a suitable approach to exploit.
- Be the voice of the community, working with customer service and marketing to ensure both teams align with the Trtl community and their experiences.
Your Experience:
- 2 years + experience as a community manager or similar role
- Direct experience launching new community initiatives.
- Genuinely excited about fostering a sense of belonging among members and a love for being an active contributor and facilitator within a community.
- Experienced in measuring community health and iterating as needed with the ability to clearly identify and track key KPI’s.
- Experience running (online and/or offline) events.
- Resourceful, driven and proactive, with a bias for action
- Consistent and dependable
- A forever learner, dedicated to understanding the best practices in community building.
- Excellent communication and people skills
- Previous experience managing Facebook and/or Discord groups.
- Curious and passionate about all-things travel.
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