Website and CRM Administrator

3 weeks ago


Milton Keynes Buckinghamshire, United Kingdom Snap Finance UK Full time

Position: Web Administrator (Tech Support)
Department/Group: Commercial
Reporting to: Head of Digital & E-commerce
Crownhill, Milton Keynes/ Hybrid Working (Flexible is who we are but we would expect this person to travel into our offices at least 2 – 3 days per week)
Working Hours: Monday – Thursday - 8:30 am – 5:30 pm – Friday Early Finish Friday from 2pm (37.Snap Finance is a rapidly growing FinTech company focused on digital disruption in the financial services industry. Our proprietary technology platform and decisioning algorithms are changing the face and pace of consumer retail finance, especially for customers traditionally excluded from Point of Sale (PoS) Finance. Snap has a strong, supportive culture and is dedicated to its customers, retail partners, and people who are at the heart of our business.

As a Technical Support team member, your primary role entails collaborating with clients to seamlessly integrate finance modules onto their webstores. Assist clients in solving queries via email and phone.
Daily monitoring – Identifying, resolving and escalating issues by checking our system’s logs.
Configure and maintain clients’ accounts on our primary system.

To be successful in the role of Technical Support (Web Administrator) we require the following skills and experience:
Experience in a software support role within a 2nd line support ticket environment.
Exceptional communication skills (Telephone, Face to Face, and Written).
Knowledge of JavaScript.
Website development knowledge.
Ecommerce platforms experience (Shopify, WooCommerce, Magento, Wordpress, BigCommerce).
Website theme template knowledge.

26 days’ annual leave, additional annual leave scheme, a day off for your birthday, annual leave purchase, pension scheme, life assurance, gym discount, enhanced mat/pat leave, cycle2work scheme, discretionary bonus, access to our Snap Perks platform and Free access to our Employee Assistant Programme (EAP). Subject to terms and conditions agreed within the contract.



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