Remote Executive Officer

1 month ago


Kensington Merseyside, United Kingdom Healf Full time

Healf is pioneering the health and wellness industry, and we’re rapidly expanding If the role below sounds like a great fit for you and you’re ready to help make the world a healthier place, then please email karina@healf.com with the subject ‘Customer Wellbeing Executive’ along with your CV and answers to the questions below:

Kensington, London Hybrid.

Healf is a community-powered UK retailer for the highest quality products across four pillars of health: At Healf, our customers' satisfaction and wellbeing are at the heart of everything we do. In this pivotal role, you'll be the first line of support and the backbone between the business and the community of Healf customers. Through daily interactions via email, WhatsApp, phone, and live chat with our customers, you are the first to know what our customers are thinking and feeling, and how best to assist them. Providing timely communication with new and existing customers via email, phone, WhatsApp, live chat, and social channels.
Using our customer helpdesk system to provide the very best shopping experience for our customers.
Being the go-to person for all Healf product queries, you will need to have a good knowledge of all four pillars of health and how to advise in each area, as well as an extensive knowledge of the brands and products that we stock - their benefits and what makes each one unique.
Not only will you be engaging with customers, but you will listen to them and give their feedback and insights to the wider business to help us continue growing. It is essential that you’re deeply interested in both your own health & wellbeing, as well as supporting that of the people around you. This role will require an understanding of health in order to be able to appropriately support our community. A passion and interest in helping people (our customers) feel healthier on a daily basis.
~ You genuinely care about helping our customers - this may at times mean going out of your way to go the extra mile. A strong set of verbal and written communication skills in English is essential.
~ A flexible approach and the motivation to go above and beyond for our customers, striving to build the strongest community.
~ You genuinely care about helping our customers - this may at times mean going out of your way to go the extra mile. Coaching & Mentoring: our close-knit team fosters a collaborative and supportive environment, you will have regular exposure to senior executives to help you with your development, our company’s growing quickly, and we’ll give you the opportunity to do the same.
~ Steep Learning Curve: opportunity to learn every day and acquire critical business and industry knowledge and skills
~ 50% staff discounts across everything
~ Option to work remotely throughout the year
~ Monthly team activities - often health & wellbeing related


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