Head of Customer Service

1 month ago


Kent, United Kingdom Vertical Advantage Full time

MUST HAVE - Ecommerce & Consumer Goods Experience to be considered

An excellent opportunity has arisen for a Head of Customer Service to join a rapidly growing Consumer Goods business.

They are a group who have continued to grow YoY across multiple channels from Retail, Ecommerce and the trade.

This hire is an important one for the business and is a new milestone in their growth strategy.

The Role

  • Leading a Customer Service team (10+) to deliver exceptional customer service to B2C and B2B customers.
  • Happy to be hands on in day to day responsibilities and happy to be the go to person when a problem is escalated.
  • Strategic input for CS functions and reporting back to Exec level of the group.
  • finding innovative ways to increase CS for the business through tech and other modern techniques.
  • Bridge gap between all of the teams including warehouse, logistics and sales to ensure CS levels are high and consistent throughout.

The Person

  • Strong Customer Service experience within a high-growth or large consumer goods business.
  • Food or Beverage experience is highly desirable.
  • Ecommerce experience is also highly desirable.
  • Has experience of using tech and automations.
  • Strong leadership experience, comfortable at managing large teams.
  • PERSONALITY - it's a customer service role so your personality and smile needs to be infectious both externally and internally.

Salary £70-85k (depending on experience)

Please ensure you have full right to work in the UK before applying - the company does not offer sponsorship.



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