Retail and Operations Manager

1 month ago

London, United Kingdom SEPHORA Full time

At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us. We are united by a common goal - to reimagine the future of beauty.
Overview:
As the Retail Operations & Efficiency Manager of Sephora UK, reporting to the Retail Director, you will play a significant role in the operational efficiency, and consistency of our retail stores across the country. They will also play a critical role in our retail expansion as we open new stores and ensure that quickly and efficiently we onboard them into our best practice ways of working.
You will design implement and review SOPs, identify and transfer best practices, and generally support the retail team delivering best in class experiences in stores through managing all operational aspects in store (audit, maintenance, contractors, service providers, policies, SOP, stock management). This role is an office based role, but significant time will be spent in stores all across the UK.
What You Will Do:
Coordinate Store Projects
~ You will liaise with different functions within the organization to monitor and ensure timely completion of store projects for existing stores. Your coordination skills will be crucial in overseeing project milestones, ensuring efficient resource allocation, and managing project, and stakeholder, timelines.

Project Management - New Store Openings
~ You will work with the Retail Director to project manage our new store openings, ensuring that all components of the expansion requirements are considered. You will engage with stakeholders to obtain updates, lead PMO meetings and escalate any issues as appropriate to the relevant party.

Manage Store Service Providers
~ You will assume responsibility for managing and providing feedback on store service providers, such as maintenance, cleaning, and security. You will closely monitor their performance to ensure store quality, security, and adherence to company standards. Where standards are not being met, you will be accountable for prompt management of these matters.

Budget Management
~ You will be accountable for cost management and execution for various projects, store expenses (uniform and supplies), security and quality, expenses, and payments.

Optimize Store Processes
~ You will take ownership of existing store processes and identify areas for improvement by working with the instore management teams. You will leading the way towards the digitalization of our store processes.

Ensure Adherence to SOPs
~ You will be responsible for maintaining and enforcing standard operating procedures (SOPs) across all of our UK retail locations. This will require you to regularly update and communicate SOPs to store teams to ensure consistent processes and exceptional customer experiences are achieved.

Drive Team Efficiencies
~ You will collaborate with store teams to identify training needs, provide guidance on process improvements, and conduct training to enhance team efficiencies. Your ability to motivate and inspire teams will contribute to their professional development and overall performance.

What You Will Bring:
Proven experience in retail operations management, preferably in a multi-store environment
Strong analytical and problem-solving skills
Experience in project management, managing and delivering complex projects within the retail and hospitality.
Ability to work collaboratively and communicate effectively with cross-functional teams.
Familiarity with retail processes, standards, and best practices.
Proficiency in MS Office suite and other relevant software applications
If you are a strategic thinker with a passion for optimizing operational processes, ensuring customer satisfaction, and driving business growth, we would love to hear from you. Join our team at Sephora UK and make a significant impact on our retail operations and efficiency.
While at Sephora, you'll enjoy...
The people. You will be surrounded by some of the most talented leaders and teams - people you can be proud to work with.
The learning. We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans.
The culture. As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. It is in our DNA to innovate and, at Sephora, all 40,000 passionate team members across 35 markets and 3,000 stores, are united by a common goal - to reimagine the future of beauty.
You can unleash your creativity, because we've got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This, is the future of beauty. Reimagine your future, at Sephora. Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees. #J-18808-Ljbffr

  • Retail and Operations Manager

    1 month ago

    London, United Kingdom CVUK Full time

    My client is a world famous luxury menswear brand with a huge celebrity following!! A super new opportunity has arisen for a Head of Retail / Retail Operations Manager to join the team... The Retail operations manager will have experience working for a premium or luxury menswear brand and have knowledge about suits and menswear. The Retail operations...

  • Finance Manager at Retail Insights

    1 month ago

    London, United Kingdom Retail Insights Full time

    Do you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated and extremely driven people? And are you curious or passionate about finance? If so, you might be our Finance Manager. About us Retail Insights is part of United Media ( which...

  • Project Manager

    1 week ago

    London, United Kingdom Fashion & Retail Personnel Full time

    An exciting opportunity has arisen for a retail Project Manager to join a leading retailer as they expand through the UK and internationally. This is an exciting time to join the company as they go from strength to strength and dominate the market. Based in Birmingham this will be an initial 12 month FTC but every opportunity for it to go permanent. This...

  • Head of Retail

    5 days ago

    LONDON, United Kingdom CVUK Full time

    My client is a world famous luxury menswear brand with a huge celebrity following!! A super new opportunity has arisen for a Head of Retail / Retail Operations Manager to join the team... The Retail operations manager will have experience working for a premium or luxury menswear brand and have knowledge about suits and menswear. The Retail operations...

  • Retail Ecommerce

    4 days ago

    London, United Kingdom C2 Recruitment - Retail, Hospitality & Charity Specialists Full time

    Job Description Retail, E-commerce & Merchandising Manager Head Office Based – London We are currently partnering with a leading London based children’s charity to secure them a talented and forward-thinking Retail, E-commerce & Merchandising Manager. Reporting into the Deputy CEO you will be responsible for overseeing the operations, sales and...

  • Head of Retail

    1 month ago

    London, United Kingdom CVUK Full time

    My client is a world famous luxury menswear brand with a huge celebrity following!! A super new opportunity has arisen for a Head of Retail / Retail Operations Manager to join the team... The Retail operations manager will have experience working for a premium or luxury menswear brand and have knowledge about suits and menswear. The Retail operations...

  • Retail Shops Manager

    2 days ago

    London, United Kingdom Fashion & Retail Personnel Full time

    An exciting opportunity has arisen for a retail manager to join a leading fashion retailer in Holloway North London. This company is going from strength to strength and this a truly unique opportunity for someone who is passionate about fashion and customer service. This role will be fully accountable to drive sales, KPIs and budgets of the store. The...

  • Retail & Fashion / Retail Operations Retail Manager

    4 weeks ago

    London, United Kingdom Success Talent Full time

    Retail Manager – Sportswear Permanent London Greenwich £30,000 + Benefits We are recruiting Retail Manager roles for Store Manager and Assistant Manager in a brand-new store with a leading premium sportswear brand who have a solid footprint in the sports apparel space. As the Retail Store Manager or Assistant Retail Store Manager, you...

  • Webpage Lead at Retail Insights

    1 month ago

    London, United Kingdom Retail Insights Full time

    Do you thrive in a fast-paced environment? Do you want to be part of an exceptional entrepreneurial team with young, motivated and extremely driven people? And are you curious or passionate about people? If so, you might be our next Webpage Lead. **About us** Retail Insights is Northern Europe's leading retail forum. We are strengthening the retail...

  • Senior Retail Store Manager

    5 days ago

    London, United Kingdom EE Retail Full time

    Store Manager- This is a Designate role, You would initially do your training in various stores in Greater London before we slot you in to a permanent store that suits you. Working hours - 37.5 Time to step up. As an EE Store Manager, you'll make the big decisions and the little ones, share your knowledge and learn a thing or two as well, so that...

  • Senior Retail Operations Manager

    5 days ago

    London, United Kingdom in Newbury Full time

    Home Retail Excellence Senior Operations Manager jo... 1 Retail excellence senior operations manager jobs in Temple Senior Operations Manager - Retail Excellence Senior Operations Manager - Retail Excellence 2024 Company Description Do you have a proven track record in building strong relationships and leadership, excellent communication skills,...

  • Retail Shops Manager

    3 days ago

    London, United Kingdom Retail Human Resources plc Full time

    An exciting opportunity has arisen for a retail manager to join a leading fashion retailer in Paddington. This company is going from strength to strength and this a truly unique opportunity for someone who is passionate about fashion and customer service. This role will be fully accountable to drive sales, KPIs and budgets of the store. The successful...

  • Retail Ecommerce

    4 days ago

    City of London, Greater London, United Kingdom C2 Recruitment - Retail, Hospitality & Charity Specialists Full time

    Retail, E-commerce & Merchandising Manager Head Office Based - London We are currently partnering with a leading London based children’s charity to secure them a talented and forward-thinking Retail, E-commerce & Merchandising Manager. Reporting into the Deputy CEO you will be responsible for overseeing the operations, sales and profitability of the...

  • Project Manager

    2 weeks ago

    London, United Kingdom Retail Human Resources plc Full time

    An exciting opportunity has arisen for a retail Project Manager to join a leading retailer as they expand through the UK and internationally. This is an exciting time to join the company as they go from strength to strength and dominate the market. Based in Birmingham this will be an initial 12 month FTC but every opportunity for it to go permanent. This...

  • Webpage Lead

    1 month ago

    London, United Kingdom Retail Insights Full time

    Do you thrive in a fast-paced environment? Do you want to be part of an exceptional entrepreneurial team with young, motivated and extremely driven people? And are you curious or passionate about people? If so, you might be our next (job). **About us** Retail Insights is Northern Europe's leading retail forum. We are strengthening the retail ecosystem by...

  • Retail Shops Manager

    4 days ago

    London, United Kingdom Saint and Sofia Full time

    Job Description Saint and Sofia is a fast-growing consumer brand creating modern luxury fashion and accessories, with a twist. Started in January 2020 and based in London, our commitment to great design, quality of service and sustainability has been demonstrated through features in The Times and Financial Times, partnerships with The Prince’s Trust,...

  • Retail Shops Manager

    2 weeks ago

    London, United Kingdom Saint and Sofia Full time

    Saint and Sofia is a fast-growing consumer brand creating modern luxury fashion and accessories, with a twist. Started in January 2020 and based in London, our commitment to great design, quality of service and sustainability has been demonstrated through features in The Times and Financial Times, partnerships with The Prince’s Trust, Natural History...

  • Retail Shops Manager

    2 weeks ago

    London, United Kingdom Saint and Sofia Full time

    Saint and Sofia is a fast-growing consumer brand creating modern luxury fashion and accessories, with a twist. Started in January 2020 and based in London, our commitment to great design, quality of service and sustainability has been demonstrated through features in The Times and Financial Times, partnerships with The Prince’s Trust, Natural History...

  • Senior Retail Operations Manager

    4 days ago

    London, United Kingdom Sudale Search & Select Full time

    Senior Retail Operations Excellence Manager Contract: Full Time Location: London (2 days per week) and/ or European travel Have you got experience leading a field-based sales function? Do you know how to create incredible, in person experiences in retail? Have you got strong stakeholder management skills, from shop floor to C-Suite? We are working...

  • Retail Store Manager

    2 weeks ago

    London, United Kingdom Saint And Sofia Full time

    Saint and Sofia is a fast-growing consumer brand creating modern luxury fashion and accessories, with a twist. Started in January 2020 and based in London, our commitment to great design, quality of service and sustainability has been demonstrated through features in The Times and Financial Times, partnerships with The Prince’s Trust, Natural History...