Field Applications Engineer

1 month ago


Swindon, United Kingdom Hays Full time

Field Application Engineering Teams work intimately with customers to recommend products and solutions for new and existing applications. They identify new applications, requirement modifications and enhancements to meet customer specifications and conduct on-site installation and service of product. Preparing detailed product specifications and technical marketing support
# Ensuring high quality and timely project execution
# Conducting follow-up technical support

They also approve operational quality of systems and equipment.
Establish relationships with key customer engineering contacts and decision makers.
Develop and execute customer strategic account growth plan/s in line with the company's business strategy and product roadmap to ensure revenue growth, account penetration and customer satisfaction of the assigned accounts.
Engage with local distributors, Managing Distribution partners, their branches and company's Channel organization members as key partners of territory growth.
Drive Pipeline (new project creation) and conversion (win opportunities) through product and technical knowledge.
Promote company's APL technologies and product portfolio with the customer and drive projects.
Proactively address open customer issues, including quality issues, until appropriate closure.
Generating new projects (products) and initiatives to accomplish above targets.
Maintaining client information and opportunity pipeline in the CRM database.
Use VOC (Voice of Customer) tools to understand the accounts’ technology, strategic direction, and electronic connectivity needs.



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