Service Expert

1 month ago

England, United Kingdom IQVIA Full time

Vendor Category Expert - Radio-Ligand Therapy (RLT) - Sponsor dedicated
If required, support contract negotiations.
• Vendor service excellence at study level, ensures vendors meet quality and service level standards in their service delivery for the trial
• Pro-actively creates and maintains vendor related risk maps with contingency plan for documentation in FIRST
• Follow-up with countries and Hubs for their vendor-related risks and issues
• Document issues identified with vendor oversight / performance in FIRST tool and implements and monitors corrective actions.
• Drive root cause analysis of supplier performance issues and look for trending
• Supports the implementation of standards, templates, tools, and processes for vendors for defined categories
• Supports practice leaders in improvement projects and learning loops
• Collaborate across TRD, SSO and VPG to provide data for vendor qualification efforts
• In partnership with the vendor, develop site and monitor training material, and attend/support training if needed Qualifications:
• Communication - Strong written and verbal communication skills including good command of English language.
• Organization - Planning, time management and prioritization skills.
• Quality - Attention to detail and accuracy in work.
• Effective mentoring and training skills, fostering learning and knowledge sharing with colleagues.
• IT skills - Good software and computer skills, including Microsoft Office applications including but not limited to Microsoft Word, Excel and PowerPoint;
• IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Visit this company’s hub to learn about their values, culture, and latest jobs.

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