Control Coordinator Administrator to ITAB UK Hemel Hempstead
3 weeks ago
Why Recruiting:
ITAB UK is developing its Team and is seeking a qualified, hands-on, and energetic person ready for their next career move.
About the position:
This key position requires a dedicated individual who will assume responsibility for the role. They will have an opportunity to contribute towards successfully implementing the One ITAB strategy which will focus and guide the business through a period of exciting development.
Job Description this role will include, but not be limited to:
The Project Control Coordinator (PCC), reporting into the Operations Manager, co-ordinates project activity to support sales opportunities for the supply of equipment and services for the retail sector.
A fundamental responsibility of the PCC is to ensure that all physical activity is reflected accurately in our ERP system through the administration of Sales Orders and other connected ERP processes. All activity must be planned to deliver the customers’ requirements to agreed costs and time. This includes the preparation of quotes and estimations by the work breakdown and program, maintaining close liaison with all relevant departments.
Working in partnership with the Operations Manager within the designated customer team, this role will ensure that all activity is visible and reported accurately into Salesforce or other reporting tools such as bespoke project trackers. The role is also key to the customer team being able to deliver project activity to the agreed commercial profit targets and ensure that the activity follows agreed company processes and standards.
The PCC will join a customer team responsible for the following activities:
- Equipment call-offs.
- Internal Pricing Enquiries from Procurement through the RFQ process
- Detailed equipment and services quotations to the end client (usually a retailer or their appointed Main Contractor)
- Sales order entry using our ERP software.
- Month end routines including Invoicing.
- Commercial invoices for exporting goods overseas.
- COP stock conversions and management of vesting agreements
- Project co-ordination with other departments such as Procurement, Warehouse, Design, Sales, Finance and Site Project Managers
- Be a client-facing point of contact for operational elements of ITAB’s service provision.
- Run daily reports to check all goods have been despatched as requested.
- General office-based tasks to support operational activity.
- Using customer online portals to manage programme requirements.
- Liaising with Main Contractors and Quantity Surveyors as required
- Managing lead times and customer expectations
Objectives:
- Expediency & Accuracy of data entry of equipment and service rows on sales orders
- Expediency & Accuracy of call-offs for equipment using bespoke tools and spreadsheets.
- Accurate and reliable data entry of delivery dates/times and to ensure these match other operational factors.
- Release of sales orders for invoicing to reduce GDNI against agreed targets (time between dispatch and invoice)
- Release of sales order value to ensure customer team sales targets are met each month.
- Reduction of queries through improved organisation of supporting documents required to Invoice orders smoothly.
- Up-to-date maintenance of trackers and other forecast visibility tools
- Up-to-date maintenance of sales orders to ensure the ‘order book’ visible to the business reflects the truth.
- Increased customer satisfaction through meeting expectations (SLA) for quotation timeliness
- Increased customer satisfaction through general customer service
We Ask:
- Attention to detail & Organisation.
- Competent in the use of Microsoft 365 (Word, Excel, Outlook)
- Competent in the use of ERP software
- Basic understanding of Commercial principles such as cost price, sell price, gross profit etc.
- Basic understanding of project delivery principles such as Project timelines, order of events, logistical requirements
- Basic understanding of physical retail equipment or at least the desire to learn.
- Aptitude to read technical store planning drawings and recognise equipment and overall dimensions to aid equipment selection and call off.
- Ability to efficiently gather information from different parts of the business, such as Warehouse, Logistics, Procurement and Manufacturing relating to the delivery of retail installation projects.
- Briefing skills (written and spoken articulation) to the Implementation team on the key requirements for delivery and installation in line with the agreed process
- Ability to communicate with Production, Warehouse, Project Management, and Implementation teams in a busy and high-pressure environment.
- Willingness to be flexible with working hours to respond to the needs of the business.
- Experience within a Retail Services delivery company (desirable)
- Experience within a manufacturing or engineering environment (desirable)
- Experience within a company that sells and dispatches physical products (essential)
We Offer
- Working within a professional team that fully dedicates itself to a common goal.
- ITAB Values & way of working; ACT – Think Ahead, Think Consumer, Think together. Innovative products and solutions in company striving to contribute for sustainability.
Application and contact
Please note that our applications are handled ongoing throughout the process, and we accept applications via our website.
ITAB UKis part of ITAB Group.
ITAB Group sells, designs, develops, manufactures and installs complete shop concepts for retail chain stores. With our expertise, long-term relations and innovative solutions ITAB is at the forefront as partner in the retail business.
ITAB offers career opportunities in an international workplace.We continuously act and strive together for a sustainable future – for business, people and environment. ITAB as a friendly place to work with good working conditions in an attractive, equal-opportunity, safe and healthy workplace.
Please find out more at
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