Account Manager

1 month ago

St Neots Cambridgeshire, United Kingdom Printmatch Ltd Full time

The Account Manager is responsible for the planning and execution of clients work from brief to delivery/installation. From initial brief, received directly from customers and from the Sales Team, Senior Project Managers and Key Account Managers, through to managing orders from planning to production through to shipment, ensuring orders are executed in line with the clients expectations, on time, complete and ready for invoicing.This exciting role will see the successful candidate liaise internally and externally across different departments and external suppliers, whilst managing the flow of information to ensure timely and efficient delivery / install for their customers, to their exact requirements, maximising margin and delivering exceptional customer service.
Responsibilities:

Drive and manage the planning, production and execution of orders.Briefs received directly from Sales Team, Senior Project Managers and Key Account Managers, and from supply only clients.

Learning from Senior Account Managers and Project Managers from supporting tasks

Develop awareness in order to identify opportunities to maximise margin at every stage of the workflow, ensuring that the best, most efficient production methods and substrates are used whilst meeting or exceeding client requirements

Liaise with clients, handle enquiries and suggest solutions, upselling and agreeing any additional costs as they occur

Liaise with all internal departments and external suppliers to ensure effective, efficient and quality delivery of orders to clients according to their requirements and agreed final brief

Deliver exceptional customer service and maximise opportunities

Follow-up additional quotes supplied to the client ensuring all costs are captured and approved

Maintain knowledge of what stage a clients work is at throughout the process and escalate any issues internally as required in order to ensure clients requirements are met

Ensure processes are followed and all work is input on our systems as required

Track costs against the agreed quote throughout the production process

Work as part of a team and support training and knowledge growth initiatives

Build and maintain good professional working relationships with clients

Adhere to all processes, policies and procedures

Keep the Team Leader updated in a timely manner on particular projects, clients, issues or risks

Monitor and help to resolve issues during the production process from brief to delivery/install quickly and efficiently, in coordination with the Production Managers ensuring timely feedback and efficient resolution

Support other members of the team and department

Requirements:

Essential Knowledge and Experience

Experience in a customer facing role

Desirable Knowledge and Experience

Knowledge of the Digital print market

Skills and Abilities

Ability to multi-task and utilise resources to execute tasks within a deadline-oriented environment with tight timelines

Excellent attention to detail, good organisational skills and a record of maintaining high quality standards

Excellent communication and interpersonal skills

Highly motivated with a high level of initiative; inspires confidence to work independently and in support of department goals and business objectives

Ability to build good, professional relationships

Customer friendly and customer focused

Strong computer skills, with a willingness to carry out administrative duties and more complex challenges.

Works well in a team and has a desire to learn and show initiative

Proactive, can do attitude

Additional Requirements

Must hold full current UK driving license

If you feel you have the excellent customer service skills required for this position and are available to work on a 12 month contract, then we would love to hear from you so send in your CV to us ASAP

JBRP1_UKTJ

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