Senior Salesforce Administrator

4 weeks ago

United Kingdom Manchester Arndale Full time

Job Title: Senior Salesforce Administrator
OCS Group is a n international leading Facilities Management provider , employing over 130,000 esteemed colleagues globally. In the wake of our recent merger and the launch of our enhanced Salesforce platform, we are keen to onboard an adept Senior Salesforce Administrator. This individual will work closely with the Senior Salesforce Product Manager , the Salesforce Centre of Excellence, Regional and Country administrators and Key Stakeholders , supporting Country and Regional autonomy whilst facilitating expansion within the broader group. Recognising that the attainment of these targets relies on constant skill enhancement, we're fully committed to championing your advancement within Salesforce expertise and certifications.
Ensure consistent daily operations (BAU) , o versee and lead platform configurations, covering ; Objects, Record Types, Dynamic Forms/ FlexiPages , Custom Fields, and Automation Flows and Validation Rules.
User Management & Training:
Supervise user setup, demonstrating a thorough understanding of roles, profiles, permissions , perm set groups and licence types. Provide ongoing functional guidance and support to Salesforce users and stakeholders supporting the Commercial Insights Team.
Project Collaboration:
Collaborate with the Senior Salesforce Platform Manager to facilitate the planning and implementation of projects. Quality Oversight:
Consistently review the Salesforce platform to ensure data accuracy across the group, working with Regional and Country Delegated Admins and the Commercial Insights Team promoting both efficiency and effectiveness.
Lead and reinforce a robust data governance framework, assuring data uniformity and compliance with regulations. Keep detailed documentation of platform configurations, organisational standards, and change management processes.
Performance Analysis:
Evaluate Salesforce performance metrics on a regular basis, advocating for and implementing improvements as deemed necessary.
Design and maintain recurring reports and dashboards, offering significant insights and bolstering the initiatives of the Group Commercial Insights division.
Experience with Sales Cloud and Service Cloud implementations.
Minimum Certifications: Salesforce ADM-201 Administrator, Salesforce Certified Platform App Builder , Salesforce Certified Business Analyst . Salesforce Certified Sales Cloud Consultant , Salesforce Certified Service Cloud Consultant , Marketing Cloud Account Engagement Consultant .

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