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Academic Support Officer

4 months ago

London, United Kingdom Cambridge Education Group Full time

Academic Support Officer

We are looking for a new Academic Support Officer to join our new Campus Services centre in partnership with University of Hull

The role will be on a full-time, permanent basis.

Based at The University of Hull London Study Centre, the Academic Support Officer performs a key role in ensuring an excellent student experience and will be actively involved in the student engagement agenda. As well as being a first point of contact with The CEG Operations Team and The University of Hull Student Services Teams

The primary function of the post will be to support the administration of the student journey from students receiving their timetables through to results and progression. This involves accurately recording of timetable data, administering of exams and assessments, processing of results and progression outcomes.

A key part of the role will be ensuring adherence to a variety of external regulations from the relevant immigration authority (for example UKVI), academic authority (for example QAA) CEG and The University of Hull, in respect of data management.

Key responsibilities as an Academic Support Officer:

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To support with inducting students and teaching staff into all academic systems in line with UoH processes.

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To ensure academic timetables are accurately recorded in line with UoH processes.

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To provide regular and accurate reports to senior leaders on student attendance.

Experience of providing customer support

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Experience of working with data

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Experience of working with International students (desirable)

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Whether students choose to study at one of our centres with ONCAMPUS or Castel or complete an online programme through CEG Digital or iheed, Cambridge Education Group promises to help students Achieve More with expert tutors, innovative high-quality content, premium facilities, and the personal service our students deserve. We offer a wide range of options across our portfolio of global centres, each with its own unique features and qualities, enabling us to meet our students' demands as required.

The centre will offer a range of postgraduate programmes, with an initial portfolio of 3 degrees offered at launch.

Academic delivery staff are employed by Cambridge Education Group and have access to a wide range of support and development from the University of Hull.

As England’s 14th-oldest university, we have a proud heritage of academic excellence, and a history of creating and inspiring life-changing research. And we have no plans to stop helping to build a better world. You will have the best of both worlds, the opportunity to grow personally whilst helping students develop.

Cambridge Education Group’s flexible and fast-paced experts help learners around the world to Achieve More.

Private Medical Insurance

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Life Assurance cover

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Perkbox (includes hundreds of discounts)

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Salary sacrifice car leasing Scheme from Tusker

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Salary sacrifice Cycle to Work scheme

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Salary sacrifice Technology Purchasing Scheme

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Employee Assistance Program (EAP) - giving caring and compassionate support to all staff, as well as dedicated Mental Health & Wellness Champions

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Discounted rates on Master’s degrees with CEG Digital Partner Universities (25% off)

Pension - Royal London salary sacrifice pension scheme currently 5% employee minimum contribution and 3% CEG employer contributions.

Holiday - Enhanced holiday of 25 days plus U.K bank Holidays.

Academic Support Officer