Retail Customer Service Expert
3 weeks ago
Stratstone Porsche Wilmslow
A competitive salary with pension, critical illness, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales service.
to work for an industry game-changer with inspirational people, and the opportunity to thrive in your career?
As a Product Expert, you’ll play a key part within one of our game-changing retailers, working with one of the best brands in the business and supported by our experienced leaders. At Stratstone, our Product Experts are responsible for managing the influx of new and prospective enquiries received, through calls and all digital channels. You’ll provide customers with a warm introduction to our brand while collecting essential information about their needs and ensuring the enquiry is seamlessly transitioned to one of our seasoned Sales Executives.
Being a true expert and fully knowledgeable on our products and services, ensuring you build a genuine passion for the brand and are motivated to represent it with pride and excellence
Collaborating with the Digital Expert/Marketing team to provide content for a variety of Social Media streams Providing in-depth insights to our associates about products and technological updates
Securely maintaining accurate enquiry information and providing ad-hoc administrative support to our dealership
Equipped with previous customer-facing experience, preferably within the automotive or retail industry
Proficient in utilising computer systems with full knowledge of Microsoft packages
Collaboration is at the heart of our culture, and it’s the power of our group coming together that unlocks our potential to transform automotive retail. Diversity is Our Strength:
Pendragon recognises the value that diversity brings to the workforce. This is why we positively welcome applications from all walks of life, backgrounds, and communities.
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