Customer Service Advisor FTC

3 weeks ago


Wilmslow Cheshire, United Kingdom Fawkes & Reece (North) Full time

Customer Care Administrator
9 month fixed term contract
The company are a Five Star builder who have a requirement for a Customer Care Administrator to provide maternity cover over a 9 month period.
The role - To assist and support the Customer Care Manager and Head of Customer Care in providing a high quality service to our customers, safely, professionally and within agreed or reasonable timescales.
The Customer Care team requires the ability to deal effectively and efficiently with all internal and external customers and be able to manage customers' expectations appropriately with the objective of achieving customer satisfaction.
Providing Admin support to the Customer Care team
Logging of NHBC / LABC warranty claims
Chasing contractors for appointment dates (after 7 days)& issuing reports
Updating last weeks and next week tasks(liaising with homeowners and contractors for information)
Contractor updates- updating and closing out jobs
Assist the Customer Care Manager and Head of Customer Care with day-to-day business and customer requirements.
Regular meetings with the Customer Care Manager to discuss any contractor, customer issues, activity and updates.
Previous experience working for a house building or housing contractor
Customer Experience skills, understanding of customer needs and expectations
This is a 9 month fixed term contract (until Feb 2025)
Monday to Thursday 8.26 days holiday (pro rata)
Pension



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