Membership Development Manager
3 weeks ago
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Location: UK/Home-Based
The Membership Development Manager will be responsible and accountable for achieving new Affiliate and new member targets. You will create and leverage opportunities with new clients for the wider team to sell additional services such as consultancy and training to new organisations.
You will work closely with the Affiliate Account Manager to ensure targets are reached and build effective relationships with the wider business development team to maximise commercial opportunities. A key requirement of this role will be to provide a seamless customer experience from developing the opportunity to onboarding. Travel when appropriate will be required.
Joint responsibility with the Affiliate Account Manager for achieving Affiliate income targets.
Own relationships with key suppliers, stakeholders, and senior level customers. Experienced in working with senior level customers and across an organisation to deliver the highest level of customer service.
Responsible and accountable for providing excellent levels of client service to new clients, ensure prompt and accurate answers to clients’ queries. Promote RSSB products and services to new customers. Work closely with business development colleagues to extend and maximise other commercial opportunities from new Affiliate members.
Proactively liaise with internal colleagues and actively contribute to website content, and the promotion and marketing of the Affiliate offer.
Responsible for the analysis of the competitive environment and consumer trends and the research of new markets.
Manage the CRM process and governance for all new accounts ensuring all contracts are signed and entered into the system and processed on time.
Responsible and accountable for ensuring that full and comprehensive details of Affiliates and key stakeholders are maintained accurately on the CRM.
Responsibility for CRM record governance and best practice guidance assisting the CRM administrator as required.
Proactively work with the other departments where required to deliver and optimise the user experience of Affiliate membership.
A proven track record of new business development to deliver growth and high-quality customer service. Experience of providing excellent levels of service to internal, and external, stakeholders and customers.
Previous experience of working in rail, preferably within operations or infrastructure or a demonstrable understanding of the sector.
Experienced in working with senior level customers and across an organisation to deliver the highest level of customer service.
Understanding and experience of using CRM software.
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