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Senior Business Development Manager
4 months ago
We are looking for Senior Business Development Managers of varying levels within the software sales space who are looking for their next challenge in a globally expanding business which specialised is customer experience and utilises generative AI to provide a seamless customer journey.
Key Responsibilities:
Account planning
- Achieve revenue & margin targets from new customers on a monthly, quarterly and annual basis.
- Create and maintain documented account development plans.
- Work with marketing or other internal departments to proactively identify and target customers.
- Build sales approaches for specific customer accounts.
- Develop and maintain an adequate pipeline of opportunities.
- Provide accurate forecasting of opportunities by effectively progressing sales opportunities.
- Keep internal systems and contacts up to date with progress.
Customer relationships & satisfaction
- Regularly meet and build effective relationships with existing and potential customers.
- Drive the promotion and sale of additional services to or through the customer.
- Maintain a detailed knowledge of customer objectives and key personnel.
- Set customer expectations during sales, delivery and throughout the contract.
- Coordinate internal teams to deliver to customer expectations.
- Escalate on behalf of the customer as required.
Bid/tender management
- Work closely with presales, delivery, support and any bid-related teams to effectively create, sell and deliver new business wins.
- Motivate and coordinate any virtual bid team to deliver a quality bid/tender ahead of deadlines.
- Qualify prospective customer accounts fully in order to ensure all likely customer questions/interests are addressed constructively during the sales process.
- Take overall responsibility for delivering any assigned opportunities, whether directly managed or through a bid team.
Product and sales expert
- Maintain a broad understanding of key products and technology relevant to our services.
- Maintain a good understanding of industry developments.
- Illustrate business advantage of our products and services to customers and other sales colleagues.
- Contribute thought and expertise to brand/marketing activities as required.
- Mentor and advise other sales colleagues in order to assist their development/closing of opportunities.
Candidate profile
- Bachelor's degree.
- Good experience of closing major accounts, at least 10 years.
- Demonstratable experience of meeting or exceeding sales targets.
- SaaS/CCaaS Experience.
- Proven ability to complete high priority sales deals, from point of contact to completion.
- Good communication, including presentation skills and being able to adapt style to suit the audience.
Note: after submitting your application your CV will be reviewed and forwarded to our client. If selected for an interview, we will get in touch with you asap.
