Gas Planner

1 month ago

London, United Kingdom Workingmums Full time

Example Recruitment Group have a fantastic opportunity for a Gas Planner working on permanent hybrid basis with one day in the office after training.

You will be working on a revolutionary project within the domestic sector that spans across both the social housing sector.

Main Responsibilities:

  • Be the main point of contact for tenants and develop positive relationships with tenants to ensure customer satisfaction.
  • Help plan and deliver literature and information to residents to encourage uptake.
  • Ensure disruption to the residents is kept to a minimum and that they are satisfied with the works carried out.
  • Working on the project specific CRM system.
  • Oversee the complaints procedure ensuring complaints are dealt with quickly and effectively.
  • Working with project management team and installation team to keep tenants fully informed.
  • Liaise and support tenants throughout surveys and installs.
  • Identify any special needs or circumstances of individual residents and support where necessary
  • Liaise with both the project management team and residents to book surveys and installations.
  • Maintain accurate records in line with company procedures ensuring compliance with GDPR.
  • Attend resident and communication events, open days, meetings and conferences.
  • Meet with subcontracted and direct labour teams.
  • Pre entry visits and surveys to ensure appointments convert to installations, maximising the efficiency of the installation team.
  • Involved in the efficient management of H&S and Quality Assurance Systems.
  • Manage & prioritise projects according to tight timelines and ensure deadlines are achieved.

Essential Skills:

  • Previous experience of providing high level customer service to members of the public.
  • At least 1 year customer service experience.
  • Ability to interact sensitively with others.
  • Using computers and computer systems to enter data, or process information.
  • Effective complaints handling skills.
  • Pro-active, self-motivated and knows when to seek guidance.
  • Ability to work alone and as part of a team to achieve common objectives
  • A full driving licence and transport is essential.
  • clean DBS
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