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Technical Sales Engineer
2 months ago
Hydrasun is a recognised market leader in the provision of integrated fluid transfer, power and control solutions. We are focused on supporting the energy transition through our work in the oil and gas, renewable energy, general industrial and marine industries worldwide. We are recruiting for a Technical Sales Engineer – International to provide engineered technical sales support to the International Sales Team, International Branches and Hydrasun Agents / Partners in designated Geographical markets and / or assigned key Customer Accounts. The Technical Sales Engineer – International, will perform the pivotal role of understanding our clients requirements, at times working with the customer to map out their needs. Working across the business to engineer & provide a solution that meets the clients operational requirements, with a ‘best in class’ solution and delivering value to our customers. Essential Experience, Qualifications and Competencies
- BEng Mechanical Engineering or similar Mechanical Engineering qualification.
- Demonstratable experience working as part of a Technical Sales team with an excellent level of Customer Service and drive to support to their clients. Alternatively, similar experience within an appropriate Technical discipline, i.e. specifying solutions with a desire to engage with customers.
- Technical knowledge of Fluid Management system, ideally with Hoses and Fitting exposure.
- Competent in the use of Databasing tools, ERP systems and Microsoft Excel.
- Possess the necessary drive, energy and enthusiasm to succeed with a passion for customer service.
- Chartered or Incorporated Engineering Status
- Experience of Export Sales and / or International Sales within the Energy/ Oil and Gas Industry.
- Have excellent Technical knowledge of the Hydrasun product range, in particular Hose Assemblies.
- To develop and operate a clearly defined and highly effective ‘customer first’ process for receipt and process of Customer enquiries.
- To ensure full compliance with the ERP system input requirements, allowing visibility and traceability of enquiries.
- To ensure Customer Enquiries are reviewed thoroughly to identify explicit and implicit requirements.
- To support the Business Development Manager(s) in the implementation of Key Account Management Plans, managing relationships with key customer representatives.
- To identify and understand specific customer requirements, focus on specific opportunities or product lines, to promote the company’s products & integrated service solutions and the added value benefits.
- To understand and promote the technical features & benefits of the company’s broad product range.
- To take advantage of all opportunities to advise customers on new or alternative products or lines, which may or could be of interest and value to their business.
- Co-ordinate an effective team approach to handling customer requirements and delivering the necessary responses in a timely manner.
- Supporting the Business Development Manager in the maintenance of the Opportunity Register and maximising revenue through effective management of the pipeline conversion rate where applicable.
- Continually improve levels of customer satisfaction.
- Ensure customers receive and perceive “value for money”.
- Provide and exceed enquiry intake, order conversion and invoiced sales targets.
- Perform effective contract review and ensure all customer requirements are reflected in the Hydrasun quotation.
- Ensure enquiries are processed and quoted expediently and within agreed timescales.
- Ensure orders are processed, delivered and invoiced expediently and within agreed timescales.
- Maximise opportunities to generate revenue from additional products or services such as freight, premium working documentation and others.
- Manage customer service performance. Address issues of underperformance.
- Liaise with other departments and branches regarding product availability, delivery times or product assembly or manufacture.
- To liaise with the engineering department for specific engineering queries on design or type.
- To advise the customer of any changes to product, delivery/part delivery immediately.
