Service Support Associate

2 weeks ago

Manchester, United Kingdom Allica Bank Limited Full time

Full-time Administrative Finance Customer Service
Building a bank @Allica – and your career
Allica is on a mission to become Britain’s most recommended business bank, by providing established SMEs – who represent more than a third of UK GDP – with lending, savings and current accounts, delivered through the latest proprietary technology alongside expert human relationships.
In Deloitte’s annual Technology Fast 50 rankings, Allica Bank is the UK’s fastest growing technology firm - and the fastest-growing financial technology firm ever.
The Specialised Lending Officer plays a key role in the effective management of loans in Specialist Lending, undertaking all relevant in-life servicing requirements relating to Asset Finance, Growth Finance and Early Arrears Collections activity. Duties Including but not limited to Novation Requests, Early Settlement, payment allocations and reversals, bank account changes, and supporting customer service/in-life management queries relating to Specialist Lending.
Provide on-going in life servicing support to all Specialised (such as account opening, serving and closing, complaint handling and general enquiry management).
You’ll be responsible for post-approval administration for Growth Finance to ensure timely release of communications, legal documents, and payments to suppliers to support the bank’s ethos of fast, high-quality service.
Manage your workload and working day to ensure adherence to the team’s service level agreements and quality expectations.
Support the Asset Finance Broker, Growth Direct Teams with loan servicing requirements, taking ownership of the customer relationship.
A strong customer service ethic: Experience of delivering a high standard of customer experience in a fast-paced environment.
Excellent analytical and problem-solving skills developed from a Financial Services based background.
A generic knowledge of the customer service environment and SLA management.
A good level of financial and commercial awareness.
Excellent oral and written communication skills, providing outstanding customer service.
Working at Allica Bank
At Allica Bank we want to ensure our employees have the right tools and environment in which to succeed in their role and in support of our customers.
Full onboarding support and continued development opportunities
~ Options for flexible working
~25 days holiday – with the option to Buy/Sell
~ Pension contributions
~ Discretionary bonus scheme
~ Private health cover (with the option to add family members)
~ Life assurance
~ Family friendly policies including enhanced Maternity & Paternity leave
~ Season ticket loans

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