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Our client is looking for a driven Sales Team Leader to join their thriving team in Ringwood. Leading a small, newly formed team of sales advisors, the successful Team Leader will be responsible for the overall delivery of the sales targets and objectives, as well as the activity that is generated from direct sales channels.
Our client is looking for a hands on leader, who is comfortable getting onto the phones / chat lines to support customer enquiries, and to work alongside the team to ensure overall success and delivery against targets and objectives.
In addition to overseeing the team, you will be required to work on both the telephone and chat lines, deal with incoming sales enquiries and potentially even manage the contact process from initial quotation through to sale, depending on work loads. Your role will also see you administering policies and taking on additional tasks to support the team, as required.
A consistently professional service is absolutely essential. You will therefore be an excellent communicator and you and your team will be responsible for following up these enquiries in an efficient manner and delivering the exceptional service levels that they are known for.
INSURANCE TEAM LEADER RESPONSIBILITIES:
- Provide a consistent, professional and high quality of service to ensure that all customers receive an excellent experience.
- Handle new inbound sales and service enquiries from quotation through to sale.
- Liaise with internal departments in a professional manner, following process e.g. Referrals.
- Administer policies, where required, and field enquiries via telephone, email and online chat.
- Leading Sales and Coaching sessions with the team
- Leading by example with sales ability, being hands on, to create a positive high performance culture through coaching and management.
- Ensuring compliance during all communications and processes
Understanding your responsibilities to ensure that our client continually complies with regulations and treats customers fairly.
INSURANCE TEAM LEADER KEY SKILLS / EXPERIENCE:- A minimum of two years insurance experience in either a Team Leader / Sales role is essential for this role. You will be joining a busy team, so whilst training and support will be provided, our client is looking for someone who has a good general understanding of Insurance, and the ability to lead a team, if not having previously done so.
- Strong sales skills with the ability to convert an opportunity and provide a suitable product to the customer.
- Goal driven and self-motivated.
- Experience of coaching and/or managing salespeople.
- Great motivator.
- Whilst all of the consultants will be involved in both the sales and support element, they don’t tend to do any outbound cold calls – The sales element is more so centred around responding to incoming sales queries and general customer service calls.
- You will need to be an organised multitasker, who can work well within a fast paced, changing environment.
- Good computer skills – Microsoft Office, as well as confidence to learn new in-house systems and processes.
INSURANCE TEAM LEADER BENEFITS / BONUS:
- Competitive Salary Package D.O.E
- 21 days holidays, increasing each year of service.
- Full training
- Industry Qualifications available (sponsored by company)
- Exciting monthly bonus scheme available, based on performance of you and the team.
- Contributory pension
This is a really unique environment and far from a typical insurance call centre. Our client prides themselves on the consultative environment and the fact that their consultants are multi skilled, can support customers will all manner of queries, and can develop, with support and training.
For more information about this role, or to apply, please get in touch with Joy Bruce or Katya Benedetto at Collaborate Recruitment. We look forward to hearing from you.
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