Lead Health

6 days ago

London, United Kingdom Ark Workplace Risk Full time

Lead Health & Safety Management Consultant
Ark Workplace Risk is a consultancy and software company providing market-leading solutions in Operational Risk, Compliance and Safety to major and global organisations primarily within the Property, Financial Services, Services, Tech, Logistics, Healthcare and Hotel & Leisure markets for over 25 years. QUOODA® is our Operational Risk, Compliance and Safety software platform. Our refreshingly different approach results in high long-term client satisfaction. This is not just an opportunity to work with mid to large clients on their safety programs, but to truly make a difference and have a positive impact on their success.

As a senior member of our Customer Success Team, you will report into the Director of Risk and Compliance, and be at the forefront of our client interactions, serving as a Trusted Advisor and problem solver. You will have the autonomy to lead and manage external relationships while also being the hub of our internal operations. Implement client projects and programmes with high-level advocacy whilst delivering of the Ark Way.
Designing management reports and predictive analytics for clients.
Create, deliver and oversee health and safety management objectives and delivery plans implemented by Professional Services to achieve customer success.
Create customer success by designing a highly configurable digital software enterprise platform.
Undertake gap analysis of processes for improvement and better management.
Design, maintain and improve safety capabilities and systems for the clients.
Respond to technical concerns and problems, ensuring smooth implementation and ongoing management.
Communicate with clients and internal teams to explain technical matters, products and implementation schedules, and take briefs as required.
Preparing and providing information and Business Review Reports in support of the clients' goals
Creating compelling presentations to communicate ideas, plans, reporting tools and software user journeys
Working with the software support team to achieve clients operational and strategic goals
Arrange regular client meetings to discuss their requirements and their ongoing contract as part of the customer plans.
Demonstrate software product or prepare pilots for demonstrating professional services capability.
Stay up to date with new capabilities, features and product launches and provide valuable product feedback to management.
Provide corporate management advice (Management Systems and Auditing) as required.

Develop, maintain and retain your client accounts
Gain trust and be a trusted advisor Create proposals for solutions, Health and Safety scoping documents and advisory papers that are suitable for the audience and convey the message efficiently and effectively
Work on multiple client accounts, simultaneously in a fast paced environment
Competently be able to use software systems, including Word, Excel, PowerPoint, Office365


Qualifications in H&S and fire safety, including membership of a recognised industry body e.g., A strategic and goal-orientated mindset with the ability to lead, engage and manage client accounts and delivery programmes
At least 5 years’ experience in a client-facing role that included advising clients on their health, safety, and fire safety objectives on a programme level, helping them to make the right decisions and supporting them with execution
We are offering a competitive package subject to qualifications, skills, experience, qualities and location. The role is full-time 8.30 pm Monday to Friday with hybrid working, meaning you will be required to attend our London office from time to time. Send your CV to our specialist Talent Team by completing the form on this page and we will be in touch within seven days.
We are always on the hunt of talent and often hiring for various roles that might be more suitable.

Professional Service Solutions, Outsourcing and future-proofed Software and Analytics to mid/major organisations in the UK. With over 500 global and premium brands trusting Ark to deliver Risk, Compliance and Safety.

We are committed to Equality, Diversity & Inclusion (ED&I) for everyone. Age, disability, gender reassignment (and identity), marriage and civil partnership status, pregnancy and maternity, race (including colour, nationality, ethnic or national origins), religion or belief, sex (formerly gender) and sexual orientation.

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