Digital Application Services Manager

2 weeks ago


United Kingdom DGH Recruitment Full time €80,000

Digital Application Services Manager - Permanent - London - £80,000 per annum

An exciting new opportunity has become available for a Digital Application Services Manager to come on board working for a leading global professional services firm based in London.

  • Overseeing the UK Digital Applications and Workplace infrastructure, which predominantly operates through cloud solutions, to ensure operations adhere to established standards while promoting KPIs, agility, automation, and optimization
  • Provide an internal escalation point for Digital Application and Workplace issues.
  • Monitor and maintain data processing and data integrations
  • Partner with Architecture to drive future roadmaps
  • Act as the Service / Product owner for all defined applications and Workplace within the team’s area of accountability.
  • Represent the area in CAB meetings, assessing impact and risk of change whilst owning the approval process
  • Manage team training and development plans to support career and continuous development.
  • Arrange team into optimal areas of system specialisation, whilst maintaining a broad and sustainable level of knowledge across the team and all applications
  • Collaborate with the development/integrations/data teams to ensure supportable solution delivery and quality assure systems as they move through solution lifecycle.
  • Oversee and manage third party contracts.
  • Deliver projects and change to improve systems manageability & supportability (in house & 3rd party) within the Change Management process.
  • Collaborate with the project delivery teams to ensure resourcing and support models are in place for new change and transformation activities
  • Excellent troubleshooting, problem solving & delivery skills coupled with a good understanding of ITIL framework.
  • Experience in supporting a combination Cloud (Azure) and SaaS based solutions.
  • Ideally, experience of managing and supporting key technologies and critical systems:
  • Business Reporting Toolsets
  • Data/Database Management
  • Power Applications
  • Virtual Desktop Delivery
  • M365 Services
  • CRM platforms including Dynamics 365
  • SaaS and Private Cloud (Azure) Application Delivery

Digital Application Services Manager - Permanent - London - £80,000 per annum



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