Account Director

4 weeks ago

Co West Midlands, United Kingdom GH05T Full time

Job Description

About GH05T

GH05T is a social media company that focuses on creating value to businesses through the combination of content and performance. With a history dating back to 2009, we have worked with some of the biggest people and brands in the world.

About You (Overview)

At GH05T, we’re passionate about creating consistently effective, daily social media content and promoting that content to defined target audiences to create business value for our clients. Our people find purpose and job satisfaction from redefining what social media means for brands and sports entities, transforming it into an integral part of their marketing mix. If you’re someone who takes pride in impressing senior people at globally established companies through results-based social media content we’d love to talk to you.

About The Role

As an Account Director, you will play a leading role in ensuring the success and satisfaction of one of our main clients. You will lead a team of dedicated account handlers, providing strategic direction, fostering strong client relationships, and driving revenue growth. Your expertise in social media platforms, digital marketing, and exceptional client management skills combined with your experience in managing a team will be essential in meeting and exceeding client expectations.

Responsibilities

  • Developing client relationships through email, phone and in-person/video conference comms. Demonstrating a positive, problem-solving and proactive attitude towards their wants and needs. Leading conversations with key stakeholders via all communicative means.
  • Working with the Executive Client Services Director to resource your team in order to deliver the requirements outlined in SOWs with our clients. We expect you to make recommendations that can be signed off by the Financial Controller with support of the ECSD.
  • Leading the Brand Team on content delivery and ensuring the work GH05T produces is innovative, exciting and on-brand for our clients. Helping staff keep to deadlines through support and advice as well as putting in place processes which create efficient workflows.
  • Reviewing and creating documents for clients in the following areas: status updates, reports, production plans, content plans, creative ideation. This area will heavily be delegated to members of your team but you will be responsible for the quality of the documents created.
  • Working with the wider accounts and content management teams to help ideation and review of content ideas and executions. This will occur on a macro and micro level, ensuring everything we produce is of utmost quality.
  • Helping the ECSD in structuring the Accounts Team to ensure the company is maximising efficiency and quality of output. This may include also speaking to other Heads of Department, suggesting ways in which the wider team can collaborate with yourself and the Accounts Team.
  • Running periodical catch-ups with team members to discuss well being and progress.
  • Setting targets and performance updates with members of your team.
  • Working with the Head of Content to ensure GH05T is leading on content innovations and trends, ensuring all relevant teams and staff have the knowledge and tools to perform at their best.
  • Overseeing the delivery of social output for allocated clients and ensuring approval for content is met across multiple territories.
  • Identifying areas in which GH05T can upsell to current clients, looking for areas we can expand with existing or potentially new products within the GH05T product portfolio.
  • Contributing to internal creative meetings to discuss larger content campaigns for existing GH05T clients.
  • Contributing ideas and insight to new business pitches to help grow GH05T’s portfolio of clients.
  • Offer a level of strategic input to clients, but work with internal members of the team dedicated to strategy to develop robust plans.
  • Liaising with Senior Management when problems arise in a clear, concise and efficient manner, working with them to resolve issues.
  • Developing knowledge and understanding of Internet culture and behaviours to continually innovate the GH05T business proposition.
  • To undertake such other tasks including general administrative duties as may be required from time to time.
  • Suggesting new ways of working or new products/services GH05T could be offering clients.
  • Recognising when we should go above-and-beyond our SOW requirements with clients in order to retain a positive relationship and create longevity.

About You cont.

We are looking for a figurehead within GH05T who will be seen as a leader to your team and the wider business. You will be someone that is personable, has a strong character, demonstrates an understanding of client needs and is able to be diplomatic when required. You will be confident talking to clients and internal members of staff about social media strategy, content and trends, as well as understanding their objectives implicitly. You will also be able to put plans and processes in place for staff to follow in order to work to their best ability. We’re looking for someone who wants to grow with GH05T and has ambition. You will be able to:

  • Have 5+ years experience working in an agency at any level.
  • Be an existing Account Director or a Senior Account Manager with 3+ years experience in the role.
  • Have experience of working with corporate clients in a solely social media capacity.
  • Lead a team, displaying an empathetic approach to line management and working with a variety of different working styles and profiles.
  • Understand a client’s brand, tone of voice, objectives and wider place in their industry.
  • Be able to speak with confidence and clarity with senior external stakeholders, including c-suite and heads of function.
  • Communicate with colleagues and clients in a friendly, intelligent and clear manner. Exhibiting diplomacy whilst being clear is of utmost importance.
  • Exhibit a strong level of fortitude to client demands and be willing to ask for clarification when demands aren’t clear.
  • Demonstrate a proactive nature in solving client issues, ensuring the use of all communicative means to ensure the client is responsive and clear on their demands.
  • Spot trends and content executions to help keep the company at the bleeding edge of social media.
  • Exhibit an extremely strong understanding of the English language.
  • Be proficient in Keynote, Microsoft Office and G Suite software.
  • Understand how programs in the Adobe Suite work and what they are capable of in a social media capacity (this isn’t a requirement for technical ability).
  • Have a knowledge of video production and content trends with relation to social media.
  • Exhibit high attention to detail in all work you produce.
  • Demonstrate a proactive nature in solving client issues.
  • Work independently and within a team.
  • Have extremely good time-management skills.
  • Be an ambassador for GH05T at all times.
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