Customer Support Team Lead

3 weeks ago


Aberdeen, United Kingdom JAB Recruitment Full time

Overview: JAB Recruitment is excited to be working with our Operator client, located in Aberdeen, to appoint a Production Support Team Lead on a full-time, permanent basis.

This role will lead the Production Support Team to define and visualize asset KPI’s, deliver best in class optimisation and production loss management, cost effective chemistry, Triton asset planning and hydrocarbon allocation and metering to support the Company’s operated asset performance.

Safety - Role-models compliance with HSE policy. Works across the business to highlight potential issues and develop appropriate solutions and policies.
Provides clarity regarding expectations and supports teams and individuals to achieve these. Financial - Has budgetary responsibility for one or more areas and manages teams to ensure the delivery of budgeted outputs and costs. Considers the commercial viability of all proposals in terms of cost, benefit and risk, and utilises resources to best effect.
Technical - Ensures Production Support team objectives are delivered in line with the company’s safety, production, environmental and financial objectives as directed by the Triton Asset Manager and as defined by the COO.
Provide direct Facility Process Engineering and Measurement technical support to offshore and Triton Support Hub.
Develop, implement, and manage best-in-class Loss Management process for the company including quantification and capture of losses, RCA investigations, and identification and management of remedial actions.
Develop, implement, and manage best-in-class real time and static data systems on behalf of the company.
Develop, implement, and manage best-in-class Allocation and Measurement process for Triton Asset including ownership and management of 3rd party metering services contract, quantification and capture of mismeasurements, management of measurement audits, and allocation and production methodology and tools.
Identify and communicate Production and Injection bad actors.
Ensure Process Engineering technical support is available to the Triton Asset as required.
Proactively encourage a Production Efficiency and Plant Uptime culture within the company.
Develop and manage strong internal relationships between offshore, onshore asset peer teams, and wider business including KNOC secondees.
Monitor performance of installed production equipment and perform process system modelling, optimisation, vulnerability assessments and debottlenecking.
Proactively manage and maintain a comprehensive database of oil/gas production, water production/injection and production loss/deferment data.
Travel offshore as required to deliver Production Support team goals and communicate how they relate to delivery of company objectives.
Lead the team to produce results through effective supervision, coaching and allocation of work.
Effectively manage resources within their control, minimises waste, and risk, and raise potential budgetary issues as soon as they are identified.

Experienced oil and gas industry professional, with experience gained in an engineering and production operations environment.
Demonstrable experience with managing design and implementation of production improvement initiatives including work flows, standards and procedures.
Knowledgeable in the application of relevant UK oil and gas industry regulations and guidelines.
Knowledgeable in the areas of real time surveillance and static data systems, event management systems, data visualisation software, measurement concepts and production data storage systems.
Demonstrable experience with potential oilfield enhancements and opportunities relating to Big Data and Digital Transformation, and its relevance to the company.

Solid working knowledge and proven application of relevant UK industry regulations relating to the oil and gas industry
Appropriate familiarity with quality processes and the application of continuous improvement tools desirable
Proven ability to interact effectively at all organisation levels and encourage a team ethos across both core team and subcontractors


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