Policy Adviser

4 weeks ago


Peterborough Cambridgeshire, United Kingdom IRIS- Networx Services Full time

Tenancy Compliance Advisor
Peterborough, Head Office
Salary: £32,063 (In probation) rising to £33,750 plus car allowance
Our client is delighted to be introducing two brand new positions into their Neighbourhood Management Team.
2 x full time Tenancy Compliance Advisers will join the Neighbourhood Managers with the purpose of promoting a positive landlord/ tenant relationship, based on compliance with the tenancy agreement, through engagement with residents, early intervention, and monitoring of agreements to address poor property conditions.
Responsibility for monitoring tenant compliance with 'property compacts’ designed to improve property conditions; Identifying patterns of non-engagement, lack of progress and/or disguised compliance when addressing poor property condition and escalating to Neighbourhood Managers for further action.
Managing a caseload of anti-social behaviour cases requiring early intervention, namely neighbour disputes, parking issues and concerns for drug use/ smell that affect resident’s quality of life. Implementing early intervention strategies to swiftly address non-compliance with the tenancy agreement and support residents experiencing anti-social behaviour.
Maintaining contemporaneous records of resident contact and actions within their databases, including recording cases of anti-social behaviour. To supply evidence when required to support legal enforcement action. Ensuring that records are maintained in accordance with the principles of data protection.
Proactively managing and ensuring that tenancy processes and procedures are carried out in accordance with legal requirements, statutory timescales and their policies, meeting specific Key Performance indicators.
Proactively safeguarding children and adults by identifying potential safeguarding concerns, working in partnership with the Neighbourhood Manager to ensure timely referrals are made to statutory agencies.
This post requires the post holder to hold a full UK driving licence and to have access to a suitably insured vehicle for business use.
If you think you have the qualities, experience and skills to undertake this fantastic new role they want to hear from you.



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