Aftersales Advisor

3 weeks ago


Yeovil Somerset, United Kingdom Completelymotoring Full time

We currently have an opportunity for someone to join our Yeovil team and work between our Parts and Service Departments.

Advising customers about our wide range of Kawasaki and aftermarket spares, parts and accessories. While also advising customers on their service requirements, taking service bookings, and dealing with our Service customers from start to finish.

Main duties include:–

· Greeting all customers and probing their individual requirements (Parts & Service).

· Booking customer bikes in for service, repairs and MOT’s.

· Advising customers on servicing and repair of their motorcycles.

·

· Advising customers on accessory fitment for their motorcycles.

· Presenting spares and accessories that best meet the customers’ needs.

· Stock control.

· Taking payments from customers.

· Answering telephone enquiries.

· Identifying additional sales opportunities.

· Maintaining customer care and contact at all times.

Other duties:-

· Presenting merchandise to highest standards.

· Housekeeping and general cleaning of your work area.

Ideal candidatemust:-

· Have great a knowledge of motorcycle parts and motorcycling in general.

· Have knowledge of motorcycle accessories and their key features/functions.

· Be able to ‘multi-task’.

· Have great customer service skills and a proactive work ethic.

· Be computer literate.

· Be well presented and enthusiastic.

· Be professional, honest, punctual and reliable.

Candidates should have previous retail sales experience, computer literacy together with customer service and team working skills.

You will be passionate about motorbikes, however a positive attitude, the ability to work well within a team, along with a strong work ethic is more important than qualifications.

This is a full time position of 40 hours per week.

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