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Customer Success Support
3 weeks ago
Introduction Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below. 4GLOBAL is an international technology and professional services business that works with governments, cities, and sports bodies to maximise the return on investment in major sport programmes, events, and physical activity delivery. Our unique proposition stems from the smart use of our proprietary data, technology, and know-how to enable our customers to maximise the health and social benefits derived from physical activity - helping customers get more people active and shape the future of sport. 4GLOBAL has offices in UK, USA and Turkey with active customers across the Globe. At 4GLOBAL we work with customers in two ways: Knowledge services: we have an unrivalled strategic advisory capability for Governments, Cities and Sporting Bodies:
- We advise on the role of sport and physical activity in social and economic transformation.
- We develop, implement, and evaluate sport and physical activity strategies, including programmes that activate people and places via digital transformation.
- The bidding, planning and delivery of the ‘full life cycle’ of major sporting events i.e., Olympics, World Rugby World Cup, Pan American Games
- Predict the likely outcomes of significant investment in sport and physical activity programmes at a local and national level.
- Benchmark the impact of new sports and activity investments.
- Analyse the actual behaviours of citizens and how they participate (or not) in sport and activity programmes.
- Target certain citizens to maximise the impact of specific programmes nationally or at a granular grass roots level
- Set the industry standard used to provide data driven insight to inform investments in sport and physical activity programmes.
- Work with our customers to predict what will drive participation This cannot be replicated without the data that we currently hold; We have a monopoly in this insight capability.
- Sustaining business growth and profitability by maximizing customer value
- Analysing customer data to improve the customer experience and their outputs.
- Manage the implementation of 4GLOBALS web-based solution to the customer including onboarding, training and active use of the modules driving customer success.
- Knowledge enablement to allow customers to maximise the use of the solution/s purchased.
- Educating customers and improving customer experience.
- Identifying upsell and cross-sell opportunities to client to grow the account value and increase loyalty.
- Identifying churn risk by applying a customer health score, regular customer communication and running NPS
- Input into product and service development throughout the solution and service portfolio
- Establish ongoing cross functional collaboration between account management, product and technology teams.
- Delivering the voice of the customer to the business in order to further enhance our offering.
- Support the development of marketing and sales strategies based on customer feedback in partnership with assisting in the creation of training sessions and educational materials.
- Take an active role at events attended by Sales and Marketing Teams as required.
- Be the internal expert and external champion of 4GLOBAL products.
- Collecting customer feedback and closing feedback loops.
- Build customer relationships and drive loyalty.
- Strong project and client relationship management and communication skills
- Demonstrated ability to lead and deliver projects in the leisure or similar sector.
- Awareness of database management, integrations between multiple data sets and products.
- Experience in delivering complex ideas to groups through appropriate verbal and digital communication, ideally in a B2B environment.
- Strategic mindset and ability to influence key decision makers on best practice methodology.
- Well organised; able to manage own workload; prioritise and work autonomously and as part of a team as necessary
- Articulate and professional with strong presentation skills.
- Demonstrated ability to build credibility and relationships at all levels.
- Excellent I.T. and presentation skills with experience of using the full Microsoft suite.
- Eligible to work in the United Kingdom
- Fluent in the English*
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Chiswick, United Kingdom 4GLOBAL PLC Full timeIntroduction 4GLOBAL is an international technology and professional services business that works with governments, cities, and sports bodies to maximise the return on investment in major sport programmes, events, and physical activity delivery. Our unique proposition stems from the smart use of our proprietary data, technology, and know-how to enable our...
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Chiswick, United Kingdom 4GLOBAL PLC Full timeIntroduction Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below. 4GLOBAL is an international technology and professional services business that works with governments, cities, and sports bodies to maximise the return on investment in major sport programmes, events, and physical activity...
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Chiswick, United Kingdom 4GLOBAL PLC Full timeIntroduction 4GLOBAL is an international technology and professional services business that works with governments, cities, and sports bodies to maximise the return on investment in major sport programmes, events, and physical activity delivery. Our unique proposition stems from the smart use of our proprietary data, technology, and know-how to...
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Chiswick, United Kingdom 4GLOBAL PLC Full timeIntroduction Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below. 4GLOBAL is an international technology and professional services business that works with governments, cities, and sports bodies to maximise the return on investment in major sport programmes, events, and physical activity...
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Chiswick, United Kingdom 4GLOBAL PLC Full timeIntroduction 4GLOBAL is an international technology and professional services business that works with governments, cities, and sports bodies to maximise the return on investment in major sport programmes, events, and physical activity delivery. Our unique proposition stems from the smart use of our proprietary data, technology, and know-how to...
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Chiswick, United Kingdom 4GLOBAL PLC Full timeIntroduction 4GLOBAL is an international technology and professional services business that works with governments, cities, and sports bodies to maximise the return on investment in major sport programmes, events, and physical activity delivery. Our unique proposition stems from the smart use of our proprietary data, technology, and know-how to...
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Chiswick, United Kingdom 4GLOBAL PLC Full timeIntroduction 4GLOBAL is an international technology and professional services business that works with governments, cities, and sports bodies to maximise the return on investment in major sport programmes, events, and physical activity delivery. Our unique proposition stems from the smart use of our proprietary data, technology, and know-how to...
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Chiswick, United Kingdom 4GLOBAL PLC Full timeIntroduction4GLOBAL is an international technology and professional services business that works with governments, cities, and sports bodies to maximise the return on investment in major sport programmes, events, and physical activity delivery.nOur unique proposition stems from the smart use of our proprietary data, technology, and know-how to enable our...
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Chiswick, Greater London, United Kingdom 4GLOBAL PLC Full timeIntroduction 4GLOBAL is an international technology and professional services business that works with governments, cities, and sports bodies to maximise the return on investment in major sport programmes, events, and physical activity delivery. Our unique proposition stems from the smart use of our proprietary data, technology, and know-how to...
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Chiswick, Greater London, United Kingdom 4GLOBAL PLC Full time4GLOBAL is an international technology and professional services business that works with governments, cities, and sports bodies to maximise the return on investment in major sport programmes, events, and physical activity delivery. Our unique proposition stems from the smart use of our proprietary data, technology, and know-how to enable our customers to...
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Chiswick, Greater London, United Kingdom 4GLOBAL PLC Full time4GLOBAL is an international technology and professional services business that works with governments, cities, and sports bodies to maximise the return on investment in major sport programmes, events, and physical activity delivery. Our unique proposition stems from the smart use of our proprietary data, technology, and know-how to enable our customers to...
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