TikTok Shop

Responsibilities TikTok Shop's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. The Senior Manager role is essential to portfolio management within the listing and compliance domain. This includes drafting policies and driving their end-to-end operational implementation, as well as overseeing and implementing regulatory compliance controls, product safety, and product quality. You will lead complex, cross-functional initiatives that enhance TikTok Shop's governance and customer experience (GNE). In this role, you will take ownership of multiple high-priority projects and ensure alignment with organizational goals, timely execution, and measurable impact. You will also serve as the primary point of contact for business requirement documents, product requests, and algorithm refinements. The ideal candidate combines strong policy development and project management expertise with exceptional problem-solving, communication, and compliance experience. Responsibilities: - Risk Detection & Mitigation: Audit existing platform controls and policies to proactively identify governance gaps and implement product measures to mitigate regulatory, safety, and operational risks. - Translate regulatory requirements into effective product and platform controls: Receiving and interpreting requests from regulators, including government recalls, and working with internal teams to action in platform controls. - Strategic Planning: Define project scopes, objectives, and success metrics, ensuring alignment with broader organizational strategies. - Project Design: Designing projects involving multiple team members and XFN team members, managing resources effectively, ensuring project teams are supported to deliver high-quality outcomes. - Cross-Function Collaboration: Establish effective collaboration with technical teams to develop the best listing governance and product compliance solutions for our business. - Process Optimization: Drive continuous improvement initiatives to enhance project management processes, tools, and workflows. - Performance Tracking: Monitor and report on project progress, using data-driven insights to inform decision-making and optimize outcomes. Qualifications Minimum Qualifications: - Bachelor's degree or above in a relevant field. - Extensive risk management experience including 5+ years of consumer product compliance/safety related risk management experience. - Experience with EU and UK consumer product safety issues in categories of consumer products, such as consumer electronics, beauty and personal case, toys, or baby products. - Self starter with the ability to autonomously define problems, implement solutions and manage strategies, for topics that may not be well-defined and require new and innovative technologies - Strong stakeholder management skills, with the ability to influence and align senior leaders. - Exceptional problem-solving skills and the ability to manage ambiguity. - Strong communication skills. Preferred Qualifications: - Direct working experience in driving EU-specific product compliance, product safety, illegal product strategy. - Proficient in analysis capability and tools (Excel, Access, SQL) for data analysis and reporting. - Experience working on government recalls in Europe. - Curiosity and ability to learn new technology and subject matter areas. About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us. Diversity & Inclusion TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.