Store Deputy Manager

4 weeks ago

London, United Kingdom Richemont Full time

Deputy Boutique Manager, Harrods
(permanent, full time)
Assists the boutique Manager to develop and optimize the boutique performance and profitability by managing the boutique team with a strong focus on client service. Continuously promotes a positive and united work environment amongst all staff by maintaining a constant presence on the sales floor.
Boutique Performance management
Responsible for the store turnover and for achieving sales objectives
Ensures the development and strengthens the relationship with existing clients by encouraging appropriate actions and sales" follow-up" by his team and himself
Assists the Boutique Manager to make a diagnosis based on a solid performance analysis, review of competencies and environment to define action plans to achieve boutique sales target
Leads the implementation and monitoring of the action plans
Team management and people development
Evaluates the training needs for each direct report
Follows up on training and sales coaching with the direct report
Evaluates, sets and monitors the performance and objectives for the direct report
Conducts a monthly meeting with each direct report and monitors individual sales target
Follows up the quality of clients data registration
Makes his team sensitive to the benefits of client's data registration
Ensures development of long term client relationships resulting in increased business opportunities.
Ensures staff's appearance: uniforms, personal presentation, language, attitude with clients.
Acts as a key contact in the boutique for transversal and digital projects
Acts as a key contact for the CRM team
Respects all group, Maison and boutique policies procedures and guidelines
As a significant member of the Cartier community, you are also part of a much bigger family at Richemont.
We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development.
Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in
jewellery, watches and writing instruments.

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