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Helpline Adviser

4 months ago


Glasgow, United Kingdom With Kids Full time

Would you like to make a difference for refugees living in Scotland?

We are currently looking for two Helpline Advisors to join our busy team to deliver an information and advice serviceto refugees and asylum seekers in Scotland.

About us

Scottish Refugee Council is Scotland’s national refugee charity. Every year, we provide direct support and advice topeople rebuilding their lives in Scotland, standing up for people’s rights and campaign for a fairer and morehumane asylum system and enhanced integration for communities in Scotland.

The vision is for a Scotland in which all people seeking refugee protection are welcome. A place where men, women andchildren are protected, find safety and support, have their human rights and dignity respected and can achievetheir full potential. Together, we can build a better future with refugees in Scotland. Find out more atscottishrefugeecouncil.org.uk .

Employee benefits package

  • 39 days of leave ( Including public holiday)
  • Cycle to work scheme
  • Eye care scheme
  • Enhanced pension scheme
  • Flexible working options
  • Coaching and counselling service
  • Training and development opportunities
  • Other enhanced pay benefits
  • Casual dress code
Application notes

Closing date: Tuesday, 11th June 2024 at 10.00 a.m.

Interview date: Expected week beginning 17th June

Please note that feedback can only be provided to applicants who reach the interview stage.

This post will be subject to a PVG check.

Scottish Refugee Council is working towards being an equal opportunities employer and welcome applications from allmembers of the community, irrespective of age; disability; gender reassignment; pregnancy and maternity; race;religion and belief; sex and sexual orientation, marriage and civil partnership status.

Scottish Refugee Council is recruiting a Corporate Services Administrator to join its busy team based in centralGlasgow. The role supports the Corporate Services Manager in the day-to-day co-ordination and management of oneof the organisation’s support functions. Our Corporate Services team is key to the smooth operation of theorganisation and is responsible for organisation-wide support in reception services, administration, facilitiesmanagement, Information and Communication Technologies (ICT), health and safety and information governance.

Role Summary

We are looking for someone who is self-motivated, highly organised and adaptable to both planned and reactive officeactivities. You will have excellent interpersonal and communication skills and a sound knowledge of workingwithin a fast-paced office environment. A team player who can work on their own initiative, has excellentattention to detail and a commitment to delivering the priorities of the role.

About us

Scottish Refugee Council is Scotland’s national refugee charity. Every year, we provide direct support and advice topeople rebuilding their lives in Scotland, standing up for people’s rights and campaign for a fairer and morehumane asylum system and enhanced integration for communities in Scotland.

The vision is for a Scotland in which all people seeking refugee protection are welcome. A place where men, women andchildren are protected, find safety and support, have their human rights and dignity respected and can achievetheir full potential. Together, we can build a better future with refugees in Scotland. Find out more atscottishrefugeecouncil.org.uk .

Employee benefits package

  • 39 days of leave ( Including public holiday)

GCA deliver services over 6 days per week and throughout Glasgow, East Dunbartonshire and East Renfrewshire

Role:

Elevate is one service with two routes to employability: Elevate Glasgow PSP and the Recovery Employability Service.This role is based within the Elevate Glasgow PSP team. The Elevate PSP team work with those in the earlierstages of their employability journey working on building up confidence, training, education and volunteering.Elevate offer a person-centred approach to individuals in their employability journey. This team are also oftenout in the community networking with our partners within the drug and alcohol sector.

Elevate is an employability service for people in recovery from drugs and/or alcohol. We are delighted that we arenow able to extend the service to include aftercare provision for those in work to include those affected bypoor mental health or have experience of homelessness or the criminal justice service as well as those inrecovery.

The Employability Support Worker will make a real impact to individuals’ day to day lives as they uniquely tailortheir personal development, offer emotional and practical support and set realistic goals as part of theirjourney to employability opportunities.

In return for choosing to work for GCA, the benefits you will receive are:

• Very generous annual leave entitlement: full time employees start with an annual leave entitlement of 37 days(inclusive of bank holidays) which increases to 38 days after 2 years, 40 days after 5 years and 42 days after10 years length of service.

• 5 duvet days where employees may take time off at short notice.

• Death in service policy of 2 times salary.

• Cycle to work scheme where employees can save money on a new bike and spread the cost.

• Training and development commitment to help employees perform to the best of their abilities.

• Working for an employer focused on delivering its vision and mission by living its values of Respect, Empathy andCollaboration.

Organisation Profile:

Glasgow Council on Alcohol (GCA) was founded in 1965 and is the oldest established Council on Alcohol in Scotland.GCA is a voluntary organisation working to reduce the harm caused by alcohol misuse through the provision of arange of high quality advice, information, counselling, support, prevention and education and trainingservices.

Blue Triangle is a social care organisation that empowers people to thrive, by delivering solutions in connectedcommunities which focus on the needs of each individual. We are looking for enthusiastic people who share ourvalues (Kind, Passionate and Creative) to join our services accommodating and supporting people experiencinghomelessness and empowering them to thrive.

If successful, you will be required to register with the Scottish Social Services Council within 6 months of yourstart date. After registration, there is a requirement to be qualified and to maintain professional learning,which we will support you to achieve.

Blue Triangle recognises and actively promotes the benefits of a diverse workforce and is committed to treating allemployees with dignity and respect regardless of race, gender, disability, age, sexual orientation, marriage orcivil partnership, pregnancy or maternity, religion or belief.

We welcome applications from all sections of the community.

What we offer:

Aside from offering a supportive and friendly environment where our people are valued and appreciated, we’ll see thatyour hard work and drive to succeed is rewarded.

  • Competitive Salary and Pension Options
  • Full time & Part time hours available
  • Double pay forfestive bank holidays
  • Long service awards
  • Fully funded SVQ3
  • Access to our benefitsplatform with high street voucher and tech discounts and cycle to work scheme to name a few
  • Inhousetraining programmes
  • Significant Gym discounts
  • Continuing Professional Development(CPD)
  • 24/7 access to employee assistance programme, including counselling
  • A wide range of familyfriendly policies
  • Life Assurance cover of 3 times your salary
  • Credit Union
  • £200 refer afriend scheme

And many more

About the Role:

As a Support Worker, you’ll work as part of a team in providing safe, secure, supported accommodation for the peoplewho use our services. You’ll do this by providing practical and emotional support and encouraging them toachieve their own personal outcomes in all aspects of their daily lives.

Main Responsibilities:

This Support Worker role working at North High Street Service involves working on a rolling rota covering a varietyof shift patterns including some weekends. This role is 24 hours per week. Please note this role is temporaryuntil 28th March 2025.

The Support Worker will:

  • work as part of a team providing safe, secure, supported accommodation for homeless people.
  • support,review, monitor and evaluate through our case management system, to achieve a positive person-centred outcomefor the people we work with in line with organisational, statutory and legislativerequirements.
  • maintain and update all recording systems and documentation in line with relevantpolicies, procedures and practice guidelines, including the occupancy agreement, within requiredtimeframes.
  • provide, plan and facilitate key work meetings, key work sessions, meetings, reviews andother internal/external meetings in conjunction with the person’s support plan.
  • provide general advocacyand advice to the people we support, including assistance to enable them to meet the conditions of theiroccupancy agreements.
  • To join us, you need to have a genuine passion for helping people.
  • Ideally, possess 1 year of experienceof working with vulnerable people and challenging behaviour which can be from personal, voluntary and/orprofessional experience.
  • Demonstrated commitment and ability to undertake care practice in accordancewith Scottish Social Services Council (SSSC) code of practice, National Care Standards, Scottish Commission forthe Regulation of Care and the Associations policies and procedures.
  • Ability to relate empathetically topeople and recognise their right to choice and independence.
  • Ability to work flexibly and as a loneworker.
  • Able to use Microsoft or equivalent applications competently.
  • Ideally, hold and SVQlevel 2 or above and be willing to work towards an SVQ 3.

We care about one another whilst taking pride in the service we offer. You will be working in a company with a strongidentity and with the guidance and support of experienced Managers you will be able to develop in yourcareer.

  • Edinburgh, Glasgow or Inverness (Hybrid)

Use your skills to help Scotland’s voluntary sector tackle the climate and nature emergencies. We’re looking for adynamic development officer to join SCVO and deliver the next phase of our popular Growing Climate Confidenceproject.

SCVO is the membership organisation for the voluntary sector in Scotland and we take pride in being a good employer.We are a flexible and family friendly organisation with good pay and conditions.

We’re looking for someone with a sound knowledge of project management, excellent communication skills and a passionfor taking action on climate change. You will play a key role in our Support Services, ensuring that SCVOmembers and the broader third sector are able to access the training, networks and information they need todeliver environmental and net zero plans.

If you would like to work with funders, third sector organisations and the growing networks of climate action acrossScotland, we would like to hear from you.

We strive for a fair and transparent interview process; if you are successful and selected for interview, we willshare our interview questions with you at least 3 days before the interview date.

Location: This post can be based in Edinburgh, Glasgow or Inverness. SCVO staff can work a blend of office and homeon agreement with their team and line manager, and within the parameters of our Blended Working policy.

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