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Community Manager

2 months ago

United Kingdom Neighbourly Full time
Job description

About Neighbourly

Neighbourly is an award-winning giving platform that matches businesses with local good causes across the UK and Ireland. The platform takes the uncertainty out of doing good by connecting businesses that want to give time, money or surplus to the communities that need it most.

Its network of over 30,000 vetted local causes is mapped against impact themes and development goals so that businesses can easily connect their resources and measure the positive impact they’re having on their business, employees, communities and the planet.

Neighbourly was launched in 2014 and was one of the UK’s founding B Corporations.

About the role:

As Community Manager you will be working on one or more of Neighbourly’s product offerings; Product Surplus Redistribution, Employee Volunteering and Financial Donations, managing the administration across our client accounts. You will support and communicate with fellow team members, customers and our large network of community causes across the UK and Ireland.

Key responsibilities:

  • Using CRM systems and platform workflows to connect community causes with donation or volunteer opportunities, including identifying and building relationships with those in our network and finding new ones
  • Administrating changes and updates in the Neighbourly Admin system, to organise and deliver Neighbourly schemes
  • Troubleshooting and problem-solving to support our network of community causes and client colleagues and managing and nurturing the relationship between the two.
  • Supporting causes with the registration and vetting process
  • Answering busy phone lines and managing inboxes; communicating impartially, professionally and concisely over the phone and in writing
  • Keeping full records of all correspondence, workflows and tasks using the CRM platform
  • Platform testing as needed to ensure the best possible user experience
  • Fast-paced working in order to meet deadlines and KPIs
  • Adhering to GDPR and other company policies at all times

Skills & experience:

  • Proficient and confident in using software systems
  • Highly organised with the ability to work on more than one task/project at a time
  • Excellent administrative skills
  • Ability to be flexible in approach and prioritisation of tasks
  • Strong communication skills, both written and verbal
  • Excellent telephone manner and ability to prioritise a busy workload while answering inbound calls, offering great customer service
  • Willingness to do routine tasks (particularly ones which need 100% accuracy) and follow set processes accurately; close attention to detail
  • Interpersonal skills and eagerness to work as a team
  • IT skills including an ability to manage and use spreadsheets (Excel)
  • Great grammar and spelling
  • An understanding of and interest in corporate social responsibility or community giving is desirable