Remote Software Account Manager

Account Manager – Software – Hybrid Working – Shares + Bens + Car REF 685
Account Management Consultant
Luton / Sheffield / Warrington HQs - Hybrid / Home Working / 3-2
Bonus: NA
Software Vendor - Asset Management into Public Sector
Holidays: 25 + Stats
Insurance: NA
Other Benefits: Car / Allowance / Company Shares Awarded on joining / Annual Share Bonus / Divs if Shares converted
Hybrid - 2 days in the office per week after intro period
Background in Software ideally from an Account Management / Consulting / Projects / Analysis / Commercial role - Essentially a functional IT background
Qualifications: Prince2 Training Provided
This role sits within a well-established computer software company, specialising in the development and supply of works / maintenance and asset management systems to local government and related services sectors. The Company has an unrivalled reputation for delivery of quality products and services, and a 30+ year history of ethical business practices and consistent profitability.
The Company offers very good working conditions and competitive salaries, plus benefits including an excellent pension scheme and share option scheme.
Because this Account Management Consultant role requires occasional visits to customer sites, a company car is provided as part of the package. The Consultancy department is expanding and they have many opportunities for career progression within the department.
The prime purpose of the Account Management Consultant role is to maintain the best possible relationship with customers and to ensure that they have the right products configured in the optimum way. The role is seen as a trusted friend delivering honest and mutually beneficial support and advice to the account.
Account Management – Establish and Develop key stakeholder client relationships (existing portfolio and relationships)
Project Management – Software Implementations, New Systems and Upgrades
Pre-sales Activities – Conduit between technical and non technical user teams.
Product Consultancy – Developing SME (subject matter expert) status on a specific part of the system for others to consult you to their clients.
Quality Assurance – Software Test prior to new releases
Training – Ensuring clients get maximum ROI (return on investment)
Customer Support / Support Escalation – Where ongoing support issues are not resolved dealing with them to a successful conclusion
Documentation Production – Assisting in productions of training manuals and documentation to support clients
Commercial / Sales – Non targeted, mutual benefit, opportunity spotting.
Previous software applications experience of large-scale commercial systems is essential, whilst Local Government, Civil Engineering or construction experience would be advantageous
My Client provide a single-source software product, delivered as a cloud service, with sophisticated customisation facilities. The software is very wide in scope, covering areas such as works management, work planning and co-ordination, quality and safety inspections, customer service management, routine maintenance, contract and contractor management, financial control, surveys and capital projects, life-cycle projections, etc. with associated GIS functionality, and including mobile apps, interfaces, alerts, emails, dashboards and extensive report options.
They also offer professional services such as training, business process analysis, data migration, interfaces, bespoke reports, and system configuration, making use of the wide range of customisation facilities available.
The company is a well-established business, specialising in the development and supply of Works and Asset Management systems to local government and utility services sectors. The Company has an unrivalled reputation for the delivery of quality products and services, and a history of approaching forty years of ethical business practices and consistent profitability.
In the past year, the Company launched our flagship cloud-based software product that we have been developing over recent years, which provides unrivalled facilities in the marketplace.
An Account Manager must be very familiar with all the options available so that they can knowledgeably discuss business process improvements with their customers.
The prime purpose of the Account Manager role is to maintain and develop the best possible relationship with customers and ensure that they have the right products configured in the optimum way. The role requires good understanding of specific industry legislation, standards, and principles applicable to both Local Authorities and Utilities working in the Highways sector.
A good Account Manager is a ‘trusted friend’ who will provide advice, guidance, and an honest appraisal.
The role requires meetings with customers both at their offices and via remote tools, with the Account Manager expected to have a broad understanding of all the activity areas in which their products are used - from highway maintenance and street lighting, through to parks and flood defence.
The position involves a mature working model (Hybrid) with a mix of being in the office, homework and client engagement. There is a need for occasional travel which will sometimes include an overnight stay and/or travel but this is not regular and is managed by you to ensure you are capable of delivering the customers requirements.
Customer Relationship Management
Where a positive outcome is not possible, it is the Account Managers responsibility to ensure that the customer is given clear, honest, and open guidance.
Undertake contract negotiations when needed.
Facilitate /deliver Account Meetings with formal Agendas, Minutes and Action plans.
Maintain and update customer information held within the CRM system.
Develop and upkeep individual customer roadmaps, including action plans, targets, future plans, projects, business risks, and threats.
Document and understand your customers specific configurations and quirks.
Achieve 100% accuracy in requirements gathering and sales quotations.
Ensure contract renewals are managed and delivered.
Manage the full lifecycle of sales, from quotations to delivery and invoicing
Provide aid with sales proposals, tender responses, demonstrations of our software.
Consultancy Services
It is essential you develop a good general understanding of all areas of our software so that you are able to illustrate key features of function with an overview or demonstration.
Work closely with our subject matter experts to supply specialist consultancy when required.
Project Management
Monitoring activities undertaken by the customer and internally throughout large projects.
Manage smaller projects directly to make sure services are organised and delivered on time.
Understanding of standard computing principles, such as web applications, REST interfaces.
Excellent Time Management skills, Team working and People skills.
Proven experience in Key Account Management.
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