Senior Fraud Analyst

2 weeks ago


Knutsford Cheshire, United Kingdom Barclays Full time

Senior Fraud Analyst
As a Barclays Senior Fraud Analyst, you will be responsible for investigating fraud and scam disputes for the purpose of protecting genuine victims from further financial loss. You will speak to customers in order to confirm the authenticity of payments, aligning with current regulations, policy and procedures. This is an opportunity to support in minimizing and exposing suspicious activity both for the Bank and Customer. Furthermore, this is a back office role which will require customer contact and case management skills.
Barclays is one of the world's largest and most respected financial institutions, established in 1690, with a legacy of success, quality, and innovation. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.
At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, ‘anchor’, days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.
Conducting complex investigations into fraud and scam cases to help protect Barclays customers and reduce fraud losses
• Analysing and interpreting data from multiple internal and external sources to inform complex decision making process
• Conducting interviews of customers to inform decision making process on customer liability and case outcome for fraud and scam cases
• Investigating complex fraud referrals regarding account takeover, fraud and impersonation suspicions
• Supporting customers who have been victims of fraud demonstrating and acting in lines with the Fraud Vulnerable procedures
• Skills that will help you in the role
• The campus is set in a 64 acre self-contained site, in a beautiful green environment and it offers unrivalled facilities for work and for play. We have an onsite gym, as well as outdoor tennis, football and cricket areas, as well as onsite restaurant and coffee shops.
#LI-Hybrid #J-18808-Ljbffr


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