We have other current jobs related to this field that you can find below
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Customer Service Assistant
3 months ago
Leicester, United Kingdom Service Centre ID Full time**Customer Service Advisor** **Leicester (Enderby)** **£22,393.80 (from April)** Are you a strong communicator? Do you have experience working in a customer facing environment? Good attention to detail? We have the perfect role for you at our purpose built, modern site in the Grove Park area of Leicester. Join us as a Customer Service Advisor at the...
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Customer Service Assistant
3 months ago
Leicester, United Kingdom Service Centre ID Full time**Customer Service Advisor** **Leicester (Enderby)** **£20,319.00** Are you a strong communicator? Do you have experience working in a customer facing environment? Good attention to detail? We have the perfect role for you at our purpose built, modern site in the Grove Park area of Leicester. Join us as a Customer Service Advisor at the largest...
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Customer Service Consultant
3 months ago
Leicester, United Kingdom Quality Service Recruitment Full timeQS Recruitment have an exciting opportunity to join our successful team based in Leicester as a Customer Service Consultant No previous Recruitment experience is required, however prior work within a customer service environment is essential. A business to business customer service background would be an advantage. **What do we offer?** - We offer a...
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Customer Service Consultant
2 months ago
Leicester, United Kingdom Quality Service Recruitment Full timeFancy a job where you can make a real difference to the team’s success through developing and growing your client base? Do you want to work in an environment which champions personal support and progression? Look no further than joining our successful Leicester team as a Customer Service Consultant No previous Recruitment experience is required, however...
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Le - Customer Services Call Handler
2 months ago
Leicester, United Kingdom Quality Service Recruitment Full time**Immediate start for a customer service call handler in LE8, Leicester.** **_Are you an experienced customer service advisor who has worked in previous roles where you are handling a large amount of incoming calls on a daily basis?_** Working for our client who are a leader in the vehicle movement industry, you will be part of a very important team who...
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Le - Call Handling Agent/customer Service
2 months ago
Leicester, United Kingdom Quality Service Recruitment Full time**EXPERIENCED CALL HANDLER FOR BUSY INCOMING CALLS - IMMEDIATE START!** Our established client responsible for vehicle movement is currently seeking an experienced call handler to join their team manning incoming calls. - Experience of working with busy incoming calls - Experience of dealing with customer queries in a timely, yet professional manner - Be a...
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Service Delivery Manager
1 month ago
Leicester, United Kingdom Service Care Solutions Full timeService Care Solutions are looking for a Service Delivery Manager to work within the Leicestershire County Council on a 3-month contract. Location: Leicester (Hybrid) Job role/responsibilities: To manage and deliver high quality continuously improving HR administration or Payroll services to EMSS partners and customers, by providing direction,...
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Service Delivery Manager
1 month ago
Leicester, United Kingdom Service Care Solutions Full timeService Care Solutions are looking for a Service Delivery Manager to work within the Leicestershire County Council on a 3-month contract.Location: Leicester (Hybrid)Job role/responsibilities:To manage and deliver high quality continuously improving HR administration or Payroll services to EMSS partners and customers, by providing direction, empowerment, and...
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Service Delivery Manager
1 month ago
Leicester, United Kingdom Service Care Solutions Full timeService Care Solutions are looking for a Service Delivery Manager to work within the Leicestershire County Council on a 3-month contract.Location: Leicester (Hybrid)Job role/responsibilities: To manage and deliver high quality continuously improving HR administration or Payroll services to EMSS partners and customers, by providing direction, empowerment, and...
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Customer Service
3 months ago
Leicester, United Kingdom Flawless Vape Disturbution Full timeAnswering customer queries via telephone, live chat, telephone - Responding and following up on TrustPilot reviews - Assistance in monitoring stock levels on retail platforms - Resolving courier issues and filing claims with couriers and tracking parcels - Researching and reporting highly-ranking products to sellUploading products onto Website - Monitoring...
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Lead Service Operations Manager
5 days ago
Leicester, Leicester, United Kingdom Service Care Solutions Full timeService Care Solutions is seeking a dedicated Service Operations Manager to oversee the delivery of exceptional HR administration and Payroll services.Role Overview:In this position, you will be responsible for managing and enhancing the quality of HR and Payroll services, ensuring they are efficient, effective, and customer-centric. Your leadership will...
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Customer Service Representative
3 months ago
Leicester, United Kingdom Recoturbo Full timeRecoturbo is one of the UK’s leading turbocharger remanufacturers. We are looking for a customer-oriented service representative. As a customer service representative, you will be our client’s primary point of contact. Your duties and responsibilities will include managing incoming calls and customer service inquiries and identifying and assessing...
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Customer Service Advisor
3 months ago
Leicester, United Kingdom This is Alexander Faraday Recruitment Full timeDo you thrive in a fast-paced and dynamic environment? Look no further - our client is seeking a Customer Service Advisor to join their exceptional team! Our client prides themselves on delivering unparalleled service and expertise to their valued customers. As a Customer Service Advisor, you will be an instrumental part of ensuring satisfaction and loyalty...
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Customer Service Administrator
3 months ago
Leicester, United Kingdom SF Group Full time**Job Title: Customer Service Administrator** **Contract: Full Time, Permanent (Office Based)** **Salary: £24,000 - £26,000** **Start Date: ASAP - Happy to work around notice periods** The Commercial Division at SF Recruitment are currently working with a UK based, family run manufacturing business, who due to huge growth and success over the past 2...
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Customer Service Advisor
2 months ago
Leicester, United Kingdom Bakers Environmental Services Ltd Full timeAre you ready to join the Bakers Environmental Solutions team and be part of revolutionizing waste and resource management in the UK? We're all about sustainability, innovation, and providing stellar customer service through our unique 'Hybrid' approach. As a member of our customer care team, you'll be at the forefront of delivering exceptional experiences...
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Customer Service Advisor
3 months ago
Leicester, United Kingdom Bakers Environmental Services Ltd Full timeAre you ready to join the Bakers Environmental Solutions team and be part of revolutionizing waste and resource management in the UK? We're all about sustainability, innovation, and providing stellar customer service through our unique 'Hybrid' approach. As a member of our customer care team, you'll be at the forefront of delivering exceptional experiences...
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Customer Service Advisor
2 months ago
Leicester, United Kingdom Bakers Environmental Services Ltd Full time**Bakers Environmental** **Solutions **is one of the UK’s leading independent waste & resource management companies, providing sustainable consultancy, collection, recycling, energy recovery, and disposal services for households and businesses via our customer centric ‘Hybrid’ approach. **Job Description**: - Provide day to day support to our...
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Customer Service Representative
3 months ago
Leicester, United Kingdom RH COMMERCIAL VEHICLES Full time**Customer Service Representative - Leicester - £29,00 - £34,000 a year, depending on experience** **Want to be part of an award-winning team that offers great hours, development opportunities, bonus and wellness schemes, and fantastic company events?** Why not become a Customer Service Representative at RH Commercial Vehicles? **What’s in it for...
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Customer Service Representative
3 months ago
Leicester, United Kingdom RH COMMERCIAL VEHICLES Full time**Customer Service Representative - Leicester - £25,000 a year, depending on experience** **Want to be part of an award-winning team that offers great hours, development opportunities, bonus and wellness schemes, and fantastic company events?** Why not become a Customer Service Representative at RH Commercial Vehicles? **What’s in it for you?** -...
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Customer Service Officer
2 months ago
Leicester, United Kingdom East Midlands Railway Full timeWe are proud to be **One Team** at East Midlands Railway (EMR). We are passionate about **keeping people safe, delighting our customers**, **doing the right thing **and putting customers at the heart of our sustainable railway for the East Midlands. With over 2,600 employees, our people are the reason we are so successful, and the Customer Service team make...
![Viking](https://media.trabajo.org/img/noimg.jpg)
Customer Service
2 months ago
Senior Customer Service Centre Manager UK & Ireland At Viking we are fanatical about customer service
Our long-standing reputation as experts in work-place solutions is founded on delivering a first-class experience to our customers in all areas of the customer order cycle - order management, queries and delivery information. It is this service excellence that enables us to build long-term relationships with our customer base.
As a result of internal progression, Viking is recruiting for a Senior Manager to lead our Customer Services function in the UKIE region.
With customer service hubs in Leicester, Manchester and Ireland, you will be responsible for a team of 6 Managers overseeing approx. 90 customer service professionals including advisors, training and back-office support and quality control specialists.
The ideal candidate will possess a minimum of 5 years' experience in leading multi-site customer service teams within the UK, focusing on quality, customer experience and generating sales through service. Accustomed to working as part of a regional management/ leadership team, you will have the ability and appetite to work across strategic and operational levels, driving results while engaging, motivating and developing your people, with a laser focus on KPIs and meeting departmental objectives.
In regular contact with the wider European organisation as well as local functions in other disciplines (logistics, sales, marketing), you will be a strong networker, able to build relationships across countries and regions, sharing best practice and working collaboratively with your counterparts for the continuous improvement of the overall customer service function.
The role will involve regular travel particularly between the Manchester and Leicester offices, with a hybrid working arrangement, 3 days in the office and 2 days working from home.
Lead Customer Service teams across multiple sites and drive talent and culture initiatives to keep developing a high-performing team
Manage resources and utilize assets to achieve qualitative and quantitative KPIs and monthly service level according to Viking standards.
Develop strategy and establish customer service-related programs for the region
Manage all activities associated with incoming and outgoing customer service operations, including developing and implementing policies and procedures
Improve customer service experience, create engaged customers and facilitate organic growth
Evaluate root cause analysis to eliminate reoccurring customer issues
Provide hiring, promotion, and disciplinary recommendations, as well as performance evaluation and feedback for direct reports
Passion and commitment for customer satisfaction and service excellence
Minimum of 5 years' experience in customer service or related field at management level
Self-motivated, proactive and able to work with minimal supervision
Experience in B2B and B2C customer service environments ideally within the retail sector