We have other current jobs related to this field that you can find below

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    3 months ago

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  • Customer Service Assistant

    3 months ago

    Leicester, United Kingdom Service Centre ID Full time

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  • Customer Service Consultant

    3 months ago

    Leicester, United Kingdom Quality Service Recruitment Full time

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  • Customer Service Consultant

    2 months ago

    Leicester, United Kingdom Quality Service Recruitment Full time

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  • Le - Customer Services Call Handler

    2 months ago

    Leicester, United Kingdom Quality Service Recruitment Full time

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  • Le - Call Handling Agent/customer Service

    2 months ago

    Leicester, United Kingdom Quality Service Recruitment Full time

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  • Service Delivery Manager

    1 month ago

    Leicester, United Kingdom Service Care Solutions Full time

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  • Service Delivery Manager

    1 month ago

    Leicester, United Kingdom Service Care Solutions Full time

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  • Service Delivery Manager

    1 month ago

    Leicester, United Kingdom Service Care Solutions Full time

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  • Customer Service

    3 months ago

    Leicester, United Kingdom Flawless Vape Disturbution Full time

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  • Lead Service Operations Manager

    5 days ago

    Leicester, Leicester, United Kingdom Service Care Solutions Full time

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  • Customer Service Representative

    3 months ago

    Leicester, United Kingdom Recoturbo Full time

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    3 months ago

    Leicester, United Kingdom This is Alexander Faraday Recruitment Full time

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  • Customer Service Administrator

    3 months ago

    Leicester, United Kingdom SF Group Full time

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    2 months ago

    Leicester, United Kingdom Bakers Environmental Services Ltd Full time

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  • Customer Service Advisor

    3 months ago

    Leicester, United Kingdom Bakers Environmental Services Ltd Full time

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  • Customer Service Advisor

    2 months ago

    Leicester, United Kingdom Bakers Environmental Services Ltd Full time

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  • Customer Service Representative

    3 months ago

    Leicester, United Kingdom RH COMMERCIAL VEHICLES Full time

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  • Customer Service Representative

    3 months ago

    Leicester, United Kingdom RH COMMERCIAL VEHICLES Full time

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  • Customer Service Officer

    2 months ago

    Leicester, United Kingdom East Midlands Railway Full time

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Customer Service

2 months ago

Leicester, United Kingdom Viking Full time

Senior Customer Service Centre Manager UK & Ireland At Viking we are fanatical about customer service
Our long-standing reputation as experts in work-place solutions is founded on delivering a first-class experience to our customers in all areas of the customer order cycle - order management, queries and delivery information. It is this service excellence that enables us to build long-term relationships with our customer base.
As a result of internal progression, Viking is recruiting for a Senior Manager to lead our Customer Services function in the UKIE region.
With customer service hubs in Leicester, Manchester and Ireland, you will be responsible for a team of 6 Managers overseeing approx. 90 customer service professionals including advisors, training and back-office support and quality control specialists.
The ideal candidate will possess a minimum of 5 years' experience in leading multi-site customer service teams within the UK, focusing on quality, customer experience and generating sales through service. Accustomed to working as part of a regional management/ leadership team, you will have the ability and appetite to work across strategic and operational levels, driving results while engaging, motivating and developing your people, with a laser focus on KPIs and meeting departmental objectives.
In regular contact with the wider European organisation as well as local functions in other disciplines (logistics, sales, marketing), you will be a strong networker, able to build relationships across countries and regions, sharing best practice and working collaboratively with your counterparts for the continuous improvement of the overall customer service function.
The role will involve regular travel particularly between the Manchester and Leicester offices, with a hybrid working arrangement, 3 days in the office and 2 days working from home.
Lead Customer Service teams across multiple sites and drive talent and culture initiatives to keep developing a high-performing team
Manage resources and utilize assets to achieve qualitative and quantitative KPIs and monthly service level according to Viking standards.
Develop strategy and establish customer service-related programs for the region
Manage all activities associated with incoming and outgoing customer service operations, including developing and implementing policies and procedures
Improve customer service experience, create engaged customers and facilitate organic growth
Evaluate root cause analysis to eliminate reoccurring customer issues
Provide hiring, promotion, and disciplinary recommendations, as well as performance evaluation and feedback for direct reports
Passion and commitment for customer satisfaction and service excellence
Minimum of 5 years' experience in customer service or related field at management level
Self-motivated, proactive and able to work with minimal supervision
Experience in B2B and B2C customer service environments ideally within the retail sector