Customer Success Manager, Fleet
2 weeks ago
Plus Bonus, Equity & Benefits
You will be helping us to deliver great solutions for some of the world’s most recognizable brands all within an inspiring and inclusive culture that has certified us as a Great Place to Work in Canada, the USA and the UK.
The Enterprise Client Success Manager builds a strong relationship with clients helping them to adopt and realize meaningful business goals and strategies with 360insights platform and services by being their first point of contact at 360insights.
Helps drive the success of a portfolio of clients that represent approximately £3M-£5M in annual revenue.
Focuses on net revenue retention, client retention and growth
Collaborates with cross-functional teams (operations, support, product, finance and legal) in order to ensure program performance is consistent with or exceeds service levels as well as identify ways to optimise operational efficiency
Effectively coordinates and supports client communications and escalation management
Notifies Account Directors of new expansion and growth opportunities
International travel to client locations/offices as needed
A client-first mentality and deep understanding of commercial business and client service and previous experience managing enterprise clients
Good working knowledge of Excel, Powerpoint and CRM systems (ie Salesforce)
Experience in the fields of Client Success, Client Service or Account Management in a technology-related industry (preferably SaaS). Diversity and Inclusion: We wholeheartedly welcome individuals from all walks of life to join our team. 360insights is committed to providing equal employment opportunities to people of every race, religion or belief and ethnic origin, regardless of age, disability, sexual orientation, or gender identity. You can find out more about our DEIB Vision on our website. We encourage applications from individuals with disabilities, and accommodations are available upon request for candidates participating in all stages of the selection process.
At 360insights, every facet of our business presents opportunities for personal and professional development, allowing you to explore diverse disciplines and rewarding work experiences. Our commitment to growth is supported by robust Learning and Development (L&D) initiatives and mentorship programs, ensuring that you have the tools and support needed to thrive and grow as an Insighter.
#
-
Customer Success Manager, Fleet
2 weeks ago
United Kingdom Principle HR Ltd Full timeOur client is a world renowned American global software company that provides a diverse array of innovative software solutions that empower artists, designers, and businesses to bring their visions to life and they have an immediate requirement for a Customer Success Manager with experience working at Senior Levels to join their team. 12 month contract...
-
Fleet Manager
2 days ago
United Kingdom in Newbury Full timeFacilities and Fleet Manager Hounslow Heath, London Druce 07.05.2024 Druce & Co International is a global leader in luxury residential real estate offering clients an individualised approach on their journey to local or international property investment. Headquarte... Read more Fleet Manager Hounslow Heath, London GTS Group Ltd 02.05.2024 GTS...
-
Fleet Business Development Manager
3 weeks ago
United Kingdom Vertu Motors group Full timeVertu Group Fleet Join one of the largest automotive groups in the UK and be at the forefront of shaping the future of automotive fleet solutions. We specialise in supplying multiple brands of both car and commercial vehicles, catering to a diverse range of clients. As a key of our team you will be dedicated to defending and growing revenue while...
-
Strategic Customer Success Manager
1 month ago
United Kingdom Samsara Full timeAbout the role: Our Strategic Customer Success Managers pick up where our Services team leaves off, working closely with our largest lighthouse customers to understand their fleet and unique challenges, advising on how to customize Samsara for their needs, and becoming their long-term partner. Your role will be cross-functional in nature, working...
-
Fleet Business Development Manager
3 weeks ago
United Kingdom Vertu Motors group Full timeVertu Group Fleet Join one of the largest automotive groups in the UK and be at the forefront of shaping the future of automotive fleet solutions. We specialise in supplying multiple brands of both car and commercial vehicles, catering to a diverse range of clients. As a key of our team you will be dedicated to defending and growing revenue while...
-
Manager, Customer Success
4 weeks ago
United Kingdom SMARTSHEET Full timeSmartsheet is looking for a proven leader to help build, operate, and scale our Customer Success team. As Manager of Customer Success , you will build and manage a team of Customer Success professionals and partner with other Managers and Sr Manager of Customer Success in Costa Rica and the Director of Customer Success in the US to execute on the overall...
-
Customer Success Manager
3 days ago
United Kingdom Dlocal Corp Full timeWe are looking for a Customer Success Manager who will be responsible for developing long-term relationships with our customers. What will I be doing? Working with both our internal teams as well as clients. Provide “voice of customer feedback” to internal DLOCAL teams. Develop effective long-term key customer relationships. Collaborate with...
-
Customer Success Manager
3 weeks ago
United Kingdom J&C Associates Ltd Full timeJob Title: Solution Customer Success Manager Location: Shoreditch (Hybrid) Duration: 12 months contract initially with possible extension Max. Budget: £55k per annum + paid holidays + pension or £285 per day Inside IR35 The role: Client’s Expert CSM team is looking for a Customer Success Manager, Customer Journey Management, to work in a data...
-
Customer Success Manager
3 weeks ago
United Kingdom J&C Associates Ltd Full timeJob Title: Solution Customer Success Manager Location: Shoreditch (Hybrid) Duration: 12 months contract initially with possible extension Max. Budget: £55k per annum + paid holidays + pension or £285 per day Inside IR35 The role: Client’s Expert CSM team is looking for a Customer Success Manager, Customer Journey Management, to work in a data...
-
Customer Success Manager
2 weeks ago
United Kingdom Atarim Summit Full timeAtarim started as our founders ran a successful Web Design agency in London, and although the projects were exciting, collaborating and managing the clients… not so much. After trying every possible method of communicating with clients and getting projects to the finish line on time, Vito and Jehrome decided to create their own solution. What if people...
-
Customer Success Manager
1 month ago
United Kingdom Undo Limited Full timeA new, exciting opportunity to join Undo’s Customer Success team with a focus on learning and development. Undo is a fast-growing, exciting deep-tech company whose breakthrough technology is changing the way people develop software. The company is a small, intimate and highly-skilled team, and its products are used by many of the world’s most important...
-
Fleet Manager UK
2 weeks ago
United Kingdom Working at Xylem Full timeJoin the Mission to Solve Water Challenges: Fleet Manager Opportunity at Xylem About Xylem: At Xylem, we’re not just a company; we’re a force dedicated to tackling the world’s toughest water issues. With a name inspired by the plant tissue that brings life-sustaining water upward, we’re leading the charge as a global water technology powerhouse....
-
Fleet Planner
1 month ago
United Kingdom BAE Systems Strategic Aerospace Services WLL Full timeBAE Systems Strategic Aerospace Services WLL | Full time The role holder will be responsible for the tactical management of the fleet of aircraft at RAF Leeming, including but not limited to management of aircraft into Base Maintenance, management of life limited parts plans, managing short term forecasts, maintenance tasking, and maintenance verification....
-
Customer Success Manager
4 weeks ago
United Kingdom Vonage Full timeVonage Customer Success Mission: We are on a mission to revolutionize customer service by empowering our clients to achieve their business goals. As a Customer Success Manager (CSM), you will play a pivotal role in ensuring our customers receive unparalleled support and guidance to maximize the potential of our product. You will serve as their strategic...
-
customer Success Manager
2 days ago
United Kingdom Trident Search Full timeCustomer Success Manager | Service Delivery | Remote working (Must be Wales based) Trident Search have partnered with a Cyber Security company that specialize in managed detection and response. They help organizations to not only detect advanced threats and targeted attacks, but contain them too. The Role They are looking for an experienced Customer...
-
Customer Success Manager
6 days ago
United Kingdom Trident Search Full timeCustomer Success Manager | Service Delivery | Remote working (Must be Wales based) Trident Search have partnered with a Cyber Security company that specialize in managed detection and response. They help organisations to not only detect advanced threats and targeted attacks, but contain them too. The Role They are looking for an experienced Customer...
-
Customer Success Manager
2 weeks ago
United Kingdom Trellix Full timeThe Customer Success Manager (CSM) drives customer loyalty and adoption of Trellix Solutions. You will report to the Senior Manager, Customer Success. You will consult with enterprise customer employees across the spectrum of system administrators to Chief Security Officers (CSO). You will articulate the value of Trellix solutions and services that inspires...
-
Customer Success Manager
6 days ago
United Kingdom Usurpo Full timeJoin a scale up cybersecurity vendor! Are you passionate about cybersecurity and thrive in a customer-facing role? Currently looking for someone to join the young, dynamic team! Role: Customer Success Manager Location: Flexible, with preference for UK-based candidates Responsibilities: Build and nurture strong relationships with valued customers and...
-
Customer Success Manager
5 days ago
United Kingdom Usurpo Full timeJoin a scale up cybersecurity vendor! Are you passionate about cybersecurity and thrive in a customer-facing role? Currently looking for someone to join the young, dynamic team! Role: Customer Success Manager Location: Flexible, with preference for UK-based candidates Responsibilities: Build and nurture strong relationships with valued customers and...
-
Customer Success Manager
6 days ago
United Kingdom Usurpo Full time🔒 Join a scale up cybersecurity vendor! 🔒Are you passionate about cybersecurity and thrive in a customer-facing role? Currently looking for someone to join the young, dynamic team!Role: Customer Success ManagerLocation: Flexible, with preference for UK-based candidatesResponsibilities:Build and nurture strong relationships with valued customers and...