Customer Success Manager, Fleet

2 weeks ago


United Kingdom 360insights Full time

Plus Bonus, Equity & Benefits
You will be helping us to deliver great solutions for some of the world’s most recognizable brands all within an inspiring and inclusive culture that has certified us as a Great Place to Work in Canada, the USA and the UK.
The Enterprise Client Success Manager builds a strong relationship with clients helping them to adopt and realize meaningful business goals and strategies with 360insights platform and services by being their first point of contact at 360insights.
Helps drive the success of a portfolio of clients that represent approximately £3M-£5M in annual revenue.
Focuses on net revenue retention, client retention and growth
Collaborates with cross-functional teams (operations, support, product, finance and legal) in order to ensure program performance is consistent with or exceeds service levels as well as identify ways to optimise operational efficiency
Effectively coordinates and supports client communications and escalation management
Notifies Account Directors of new expansion and growth opportunities
International travel to client locations/offices as needed
A client-first mentality and deep understanding of commercial business and client service and previous experience managing enterprise clients
Good working knowledge of Excel, Powerpoint and CRM systems (ie Salesforce)
Experience in the fields of Client Success, Client Service or Account Management in a technology-related industry (preferably SaaS). Diversity and Inclusion: We wholeheartedly welcome individuals from all walks of life to join our team. 360insights is committed to providing equal employment opportunities to people of every race, religion or belief and ethnic origin, regardless of age, disability, sexual orientation, or gender identity. You can find out more about our DEIB Vision on our website. We encourage applications from individuals with disabilities, and accommodations are available upon request for candidates participating in all stages of the selection process.
At 360insights, every facet of our business presents opportunities for personal and professional development, allowing you to explore diverse disciplines and rewarding work experiences. Our commitment to growth is supported by robust Learning and Development (L&D) initiatives and mentorship programs, ensuring that you have the tools and support needed to thrive and grow as an Insighter.
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