Operations Planner

3 weeks ago


Bushbury West Midlands, United Kingdom Bromford Full time
If you want to work for an organisation certified as a Great Place to Work, youare passionate about delivering excellent customer service, you enjoy working as part of a team and strive to find the best way of doing things - you belong at Bromford. As part of our service delivery team, youll be there for our customers whenever they need you. Youll be allocating work and tasks to your team of repairs engineers and monitoring their diaries, ensuring that all our properties and our customers receive the highest levels of service. In your role, youll build strong relationships, make new friends and have a genuinely positive impact on the lives of thousands of people. In this pivotal role, youll be scheduling works using various systems, both proactively and reactively, and ensuring all emergency repairs are completed and actioned accordingly. All work should be complete within agreed timescales, so youll need to find the most efficient and commercial way of doing this, identifying, and highlighting any issues to the lead planneras they arise. You should action emails and tasks promptly, building and maintaining good working relationships with the lead planner, operational team and other teams, including the customer service teams. To be a successful operations planner, we want you to: Be experienced in job/repairs planning, ideally having worked in a housing/repairs/utilities role before Use initiative;be experienced working under pressure and be able to adapt to change Have experience inusing CRM systems (D365 would be ideal, although not essential) Experience of using scheduling tools (DRS would be ideal, although not essential) Have an understanding of resource migration and forecasting methodology Have a creative mind and a will to get the job done Bring a good understanding of health and safety Have good general knowledge of repairs and maintenance Be experienced in using Microsoft software and systems Pride yourself on delivering excellent customer service Be a great ambassador for Bromford. This role is based in our Wolverhampton office (WV10). Due to the nature of the role,a DBS check will be completed for the successful applicant. Closing date for applications is Thursday 2May 2024. Interviews will take place at Venture Court, Wolverhampton.

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