Litigation Case Manager

3 weeks ago

Maidstone Kent, United Kingdom Debt and Credit Solutions Full time

Our Legal/Financial Client is looking for a Case Manager to join their growing Maidstone based team.
For this role you would need at least 3 years of dealing with/preparing documents for court cases related to debt or litigation.
The role is to manage a variety of cases that are referred for legal action and debt collection, and manage the team’s interface between our clients and the third parties instructed.
You must be able to clearly demonstrate the presence of core competencies with regards to experience and knowledge of civil law proceedings, effective communication with a focus on excellent customer service, commercially-minded with a focus on achievement and quality, aims for continuous improvement and is a team player.
The successful candidate will have a strong background of legal experience and understanding, must be articulate, literate & numerate; they must also understand and be able to analyse KPIs and other performance reporting and to produce reports confidently.
Management and constant review of the legal and agent diaries, ensuring excellent customer service to our clients and promoting best practice throughout the collections process, contributing expertise to complex and/or high-profile cases.
* Management and constant review of cases to maximize collections and deliver excellent customer service.
* Monitor and review performance of the team, taking appropriate corrective and preventative action where necessary to ensure KPIs are met consistently, and any issues are resolved effectively.
* Carry out regular process reviews and risk assessments to suggest & initiate process improvement contributing relevant expertise so that operational standards, controls and procedures meet changing requirements.
* Produce and report accurate feedback and performance statistics

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