Director, Client Service, Advertiser
3 weeks ago
The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers –– and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the unique experiences and perspectives that each person brings to The Trade Desk, and we are committed to fostering inclusive spaces where everyone can bring their authentic selves to work every day.
So, if you are talented, driven, creative, and eager to join a dynamic, globally-connected team, then we want to talk
What we do:
The Strategy Team is focused on creating deeper, more innovative and more productive long-term relationships with our largest global advertisers and their agency partners. We sit within the client service organisation and include some of the most seasoned and expert members of the team. Strategy team members support brands, often at a global level, enabling the deepest understanding of the client’s business needs. We take a consultative approach to designing mid- and long-term engagement plans that support our client’s most ambitious growth goals with bespoke integrations across media, data, technology and business processes and work with our global counterparts focused on campaign management, solutions architecture and technical account management, product, insights and sales to execute and demonstrate business impact to c-level stakeholders.
What you'll do:
Manage a portfolio of business across key strategic clients, overseeing relationships as a strategic advisor, guiding problem-solving discussions and providing best-in-class client services
Balance long-term (12 months+) planning with short-term objectives in order to meet and/or exceed revenue goals
- Work cross-functionally within the Trade Desk to accelerate category-specific Research & Insights, Custom Solutions and client-facing narratives
Study your client’s business opportunities, challenges and growth strategies to advise on strategic integrations across data, technology and business processes
Use creative and strategic problem-solving skills to find solutions that are mutually beneficial to TTD and our clients
Constantly review and optimise workflow & processes for health of client’s business, which involves project management of cross-functional teams
Quickly develop business acumen across multiple verticals & advertisers with ability to become trusted subject matter expert
Build, maintain, and execute engagement plans, both internally & externally
Inform our product roadmap and the global client services vision & strategy
Work closely with colleagues to develop and execute an onboarding plan that will make customers successful with our programmatic buying platform
Develop trusting and productive relationships with key stakeholders both internally and externally.
Create and evangelise thought-leadership
Help to create and/or optimise ways of working and client-facing playbooks
Who you are:
Extensive experience in media or a related industry, ideally with programmatic experience; consulting experience a plus, within client strategy/relationship management
- Experience and expertise in Tech, Telco and Entertainment categories
Proven track record of driving revenue growth with large customer accounts
- Solid background and fluent understanding of the Programmatic market and industry
Experience in developing, nurturing and managing client strategy, plus executive-level and C-Suite relationships
- Ability to build strong relationships with internal and external stakeholders, executive team and industry groups. Execute in an intense and fast-paced environment
Able to grasp and communicate with gravitas on media, marketing and technical subject matter; working with and being able to influence CMOs and CEOs through superior business insights
Ability to build strong, influential relationships with internal and external stakeholders, executive teams, and industry groups through superb communication and interpersonal skills
Proven track-record in designing and executing 12+ month client engagement and growth plans
Successful in creating and evangelising new thought leadership, ways of working or customer-facing solutions
Understanding of marketing strategies and how media, programmatic, data, measurement and technology fit into the full picture
Excellent influencing and negotiation skills
Execute in a timely fashion in fast-paced environment through effective time management and prioritisation skills
Highly organised with a strong attention to detail
The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
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