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Senior IT Operations Engineer.

2 months ago

Perth Perth amp Kinross, United Kingdom Bidwells Full time

If so, Bidwells seeks a talented and experienced Senior Operations Engineer (Systems/Applications) to lead and enhance our IT Systems/Applications landscape. Our successful hire will play a key role in shaping our future IT architecture while managing and developing a member of our IT Operations team.
In this pivotal role, you will support our ongoing transformation journey, working on both business-as-usual and project-based tasks. Your key tasks will involve planning, scheduling, and implementing change requests and maintenance activities for the team, as well as ongoing root cause analysis and dealing with escalated incidents.

This role is based in our Perth office with the option of agile working. It may be necessary to work extra hours to finish a job or undertake out-of-hours maintenance.

Manage and mentor one IT Operations team member, overseeing their performance and development.
Serve as the Systems expert within the IT Operations Team.
Plan and execute project work, including design and service improvement initiatives.
Coach and upskill other IT Operations and Service Delivery team members.

IT Estate Management:
Perform systems administration for Active Directory, Microsoft 365, Azure, SharePoint, Intune, Exchange, SCCM, HubSpot, MRI Suite, and Citrix.
Identify risks and create mitigation plans for the IT risk register.

Technical Support:
Provide technical support through Incident, Change, and Problem Management procedures.
Work with the Information Security Team to ensure secure and protected infrastructure.
Proven experience in delivering improvement projects.
Experience with Windows Server 2016-2022 and data/database management.
Ability to operate in a change control and configuration management environment.
Familiarity with the software delivery lifecycle, including requirements gathering, solution development, user testing, and post-go-live support.
Experience with software deployment via SCCM or Intune.
Familiarity with Active Directory, SQL, and Exchange.
Experience with Microsoft Cloud services, including Office 365, Teams, SharePoint, Power BI, Azure Cloud Services, Intune, and Defender.
Experience with HubSpot, the MRI suite, ServiceNow, and GIS systems.
Experience in Shared Services or Commercial IT Services operations.
Skills in configuring and maintaining monitoring tools and systems.
Experience with Citrix management, maintenance, and implementation.
Experience with second-line technical support processes.
Whilst we’re a major player in the property sector Bidwells remains a privately-owned, independent business, a Partnership, with an inclusive, entrepreneurial culture.

Competitive Salary: We recognise and reward talent with generous salary and group bonus scheme
Including up to 8% matched pension, private medical, medicash plan, paid professional memberships, your birthday off work and lifestyle discounts and perks
Professional Development: Continuous learning, study support and promotion opportunities
Family Friendly: We offer enhanced family leave policies to support individuals close to you

We are committed to equal employment opportunity and positively encourage applications from all suitably qualified and eligible candidates regardless of race, sex, gender, gender identity or expression, disability, age, sexual orientation, transgender status, religion or belief. Flexible working requests are considered from day one.