Field Support Engineer

4 weeks ago

Leatherhead Surrey, United Kingdom Tata Consultancy Services Full time

Field support Engineer
Permanent
desktop/laptop hardware and software?
providing technical support to the client systems?

Field support Engineer

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.
Work with customers and identify opportunities to support their strategy and improve their processes across functions.

Field support Engineer , you’ll be responsible for Second-line investigation and support. Resolve and close incidents/service requests as per the procedures & allocated timelines.
Log relevant incident/service request details as per process in ITSM tool.
Comply with Quality Health Safety Environment (QHSE) and IT policies.
Liaise with clients, IT support groups and 3rd party providers when necessary.
Perform IMAC (Install, Move, Add and Change) of End user hardware (Laptops, desktops, mobile devices, printers, desk phones, meeting room devices etc.).
Conduct hardware and software maintenance and support.
Assist with Site Security Officer (SSO) on IT security issues and virus elimination.
Ensure special events coverage, meeting room & VCON & voice devices support.
Own the centralised hardware and Spare part stocking and local site inventory management and asset management.
Break fix services to nearest small sites - leveraging shipping options (Device exchange or Loaner PC).
Good knowledge of Win 10, Win 11 & MS Office.
Knowledge of application / software installation and trouble shooting.
Knowledge / exposure on ticketing tools (Service Now).
Knowledge of Windows system administration.
Knowledge of Hardware, operating system & software knowledge of laptops, desktops & mobile devices, printers etc.
Working knowledge of supporting computer peripherals, like printers, scanners, and non-standard devices etc.
Understanding of active directory, networking.
Hardware, operating system & software knowledge.

Clear and strong customer focus and relationship.
Proficiency in English is must with Local Language.
Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.

Diversity, Inclusion & Wellbeing
At TCS, we believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity motto is ‘Inclusion without Exception’.
You’ll find a welcoming culture and many internal volunteering and social networks to join. Our diversity, inclusion and social activities involve 12 employee networks including LGBTQ+ & Allies, mental health, disability & neurodiversity inclusion and many more, as well as health & wellness initiatives and sports events (we even sponsor the London Marathon).
We are open to all and treat applications equally, regardless of ethnicity, disability, gender identity, gender reassignment, age, sexual orientation, or beliefs.

If you are an applicant who needs a reasonable accommodation due to Disability or Neurodiverse Condition to complete an employment application, or during any phase of the hiring process, please contact us at with the subject line: “Reasonable Accommodation Request”.

Apply online now.

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