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Field Support Engineer

4 months ago

Leatherhead Surrey, United Kingdom Tata Consultancy Services Full time

Role: If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information. Field support Engineer Job Type: Permanent Location: Leatherhead, UK (On-site) Ready to utilise your skills and experience in desktop/laptop hardware and software? Are you passionate about providing technical support to the client systems? Join us as a Field support Engineer Careers at TCS: It means more. TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership. Be part of an exciting team where you will be challenged every day. Work closely with the range of teams within the business to bring products to life. Work with customers and identify opportunities to support their strategy and improve their processes across functions. The Role As a Field support Engineer , you’ll be responsible for Second-line investigation and support. You’ll also log, resolve, and communicate the progress of the incident with the client and coordinate with the Hardware vendors for the break fix. Key Responsibilities: Provide second-line investigation and diagnosis. Resolve and close incidents/service requests as per the procedures & allocated timelines. Log relevant incident/service request details as per process in ITSM tool. Communicate with client regarding incident progress. Ensure tickets are always updated until issues are resolved. Comply with Quality Health Safety Environment (QHSE) and IT policies. Liaise with clients, IT support groups and 3rd party providers when necessary. Perform staging of PCs. Perform IMAC (Install, Move, Add and Change) of End user hardware (Laptops, desktops, mobile devices, printers, desk phones, meeting room devices etc.). Conduct hardware and software maintenance and support. Troubleshoot and resolve PC incidents and/or VIP requests. Assist with Site Security Officer (SSO) on IT security issues and virus elimination. Create/maintain documentation for scope of work. Ensure special events coverage, meeting room & VCON & voice devices support. Own the centralised hardware and Spare part stocking and local site inventory management and asset management. Stock management. Break fix services to nearest small sites - leveraging shipping options (Device exchange or Loaner PC). Provide Hardware vendor coordination for Break fix. Your Profile Key Skills/Knowledge/Experience: Strong knowledge of desktop/laptop hardware. Good knowledge of Win 10, Win 11 & MS Office. Understanding of daily operations and delivery processes. Knowledge of application / software installation and trouble shooting. Knowledge / exposure on ticketing tools (Service Now). Knowledge of Windows system administration. Strong Troubleshooting Skills. Knowledge of Hardware, operating system & software knowledge of laptops, desktops & mobile devices, printers etc. Working knowledge of supporting computer peripherals, like printers, scanners, and non-standard devices etc. Understanding of active directory, networking. Hardware, operating system & software knowledge. Good to have: Clear and strong customer focus and relationship. Good interpersonal and communication skills. Flexibility and ability to prioritise. Ability to perform in adverse situations. Proficiency in English is must with Local Language. Good analytical and coordination skills are essential. Strong work ethic, combined with the ability to work independently. Knowledge of Mac OS is preferred. Rewards & Benefits TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network. Diversity, Inclusion & Wellbeing At TCS, we believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity motto is ‘Inclusion without Exception’. You’ll find a welcoming culture and many internal volunteering and social networks to join. Our diversity, inclusion and social activities involve 12 employee networks including LGBTQ+ & Allies, mental health, disability & neurodiversity inclusion and many more, as well as health & wellness initiatives and sports events (we even sponsor the London Marathon). We are open to all and treat applications equally, regardless of ethnicity, disability, gender identity, gender reassignment, age, sexual orientation, or beliefs. If you are an applicant who needs a reasonable accommodation due to Disability or Neurodiverse Condition to complete an employment application, or during any phase of the hiring process, please contact us at with the subject line: “Reasonable Accommodation Request”. Due to the high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion. Join us and do more of what matters. Apply online now.