eCommerce & Customer Service Executive

3 weeks ago

Manchester, United Kingdom Signature Career Management Full time
Job Description

How challenged are you feeling at the moment?

Are you looking for a fresh opportunity?

Or maybe you’re a recent graduate looking to embark on an exciting new career?

If you’re craving an inspiring environment within a role that will offer you autonomy, as well as the opportunity to get started in either digital marketing or customer service, then this could be of interest to you

This is an amazing opportunity for a bright and energetic individual to join this small rapidly growing FMCG brand based in Manchester. They’re a business that like to keep it simple, whilst creating a high quality and tasty everyday product. Forward thinking in their approach and looking to grow and transform the market with their ethical and sustainable products; they are on a mission to educate, as well as provide a genuine alternative to how things have always been done

They’re already fairly well established and have ensured their growth in a very profitable way which provides a great opportunity to grow your career alongside them. Sound interesting?

This eCommerce & Customer Service Executive appointment will see you responsible for all aspects of customer service and online order management, whilst gaining exposure to a whole range of ecommerce and digital marketing tools/platforms. You don’t need experience to get started, as they will offer plenty of training, however for the right person, this role is a great starting point in learning a whole host of skills that will stand you in good stead for the future

The role will see you responsible for:

  • Delivering exceptional service to resolve all order and shipping related issues
  • Working with subscriptions to help customers adjust deliveries
  • Working with reviews in spotting and fixing issues, as well as taking advantage of any opportunities that come your way
  • Supporting the Marketing Manager in executing their plans through social media and CRM

What we’re looking for in a skill set and character:

  • 6 months + demonstrable experience in a customer service or administrative position
  • Passion for customer service and being involved in the brands community development through CRM and Social
  • Able to balance workload and effectively prioritise
  • Demonstrate initiative as well as being someone with strong attention to detail and communication skills
  • An ambitious individual with the drive to continuously seek opportunity to improve

This is an amazing opportunity to join a scale-up brand which not only offers you the ability to make a real impact but also grow and develop your career

To apply directly please send a copy of your CV to mike@signaturecm.co.uk or alternatively please apply via the link below.

Whilst we will always endeavour to respond to you, due to the high levels of applications we receive this isn’t always possible. If you are not contacted within 3 working days, you have unfortunately not been shortlisted for this role.

Please note Signature Career Management is acting as an employment agency.

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