Data Support Officer
2 weeks ago
If so Health Informatics at County Durham and Darlington NHS Foundation Trust may have the perfect role for you We are seeking a dedicated Senior Systems Support Spercialist (Clinical Applications) to join our ever evolving Systems team.
As a Senior Systems Support Specialist for clinical applciations, you will play a vital role in providing technical administarion, configuration/development and support for one or more of the Trust's Clinical IT systems.
The post offered offers great potential for personal and career development and enable you to enhance you knowledge of healthcare and clinical IT Systems.
We are able to offer flexible/hybrid working with the ability to based a one of several sites across County Durham, including at locations in Darlington, Annfield Plain and Peterlee.
Any experierence of Oracle Health / Cerner Millenium or a similar EPR would be beneficial to this role.
Working closely with our IT teams and end-users, you will ensure the reliable operation, configuration/development and support of one or more clinical systems, contributing to the delivery of high-quality patient care.
You will have the opportunity to work with a diverse team, committed to working together in developing and supporting our clinical services.
The successful candidate will meet the criteria published within the Job Description and Personal specification and you will ideally have demonstrable experience within a system support environment , with a drive for continued professional development.
We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented
If you are in the UK on a VISA please ensure you have no restrictions that would prevent you from taking this post
Full Job Descriptions can be found in the adverts supporting documents
The post holder will report directly to a Systems Administrator/Manager and work in close association with the team of Senior Systems Support Specialists and Systems Support Administrators.
You will be supporting, administering , developing and configuring clinical IT systems, reviewing requests and incidents and supporting end users on the systems you are assigned to support.
Developing and maintaining policies and procedural system documentation
Provision of proactive user technical support, identifying, analysing, recording and resolving users issues and offering appropriate help and guidance
Monitoring the systems using error logs and statistics as required and take corrective actions
Maintaining system software and when required, system hardware
Experience with computer systems and software to allow configuration changes to be managed through thorough controlled procedures and testing.
Experience of dealing with systematic and process issues, analysing complex data to report back to both technical and non-technical staff root cause.
Customer Service Experience or experience in a customer facing role delivering resolutions to customer issues.
Proven experience in the development of computer based solutions.
Degree in computer science , IT or related discipline and/or Substantial experience in a technical support environment with evidence of continued professional development.
Experience of maintaining and supporting computer systems and applications.
ITIL Foundation Certificate in IT Service Management.
Customer Service Qualifications or training.
Training and experience of data analysis
Able to travel across Trust sites to meet the requirements of the post.
Demonstrable skills in the use of software and software development tools.
In-depth experience of working in an IT or software support roll.
Knowledge of data analysis techniques and tools.
Ability to analyse data from different sources and correlate discrepancies and outputs
Planning, prioritisation and organisational skills to deal with a broad range of complex on-going activities.
Ability to analyse, interpret and communicate complex technical information to staff at all levels, both specialists and non-specialists in writing, over the telephone and at meetings.
Skills in Structured Query Language(s) SQL or similar.
Ability to manage small projects and technical implementations.
Proven experience in the development of computer based solutions.
County Durham & Darlington NHS Foundation Trust
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