Quality Management Team Lead

2 weeks ago


London, United Kingdom Prospero Integrated Full time

Audio Visual Team Leader
Our client are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.
Our immediate requirement is for an experienced Team Lead to be a key part of our London team.
Permanent
£Staff management to the onsite team/s and rota
Provide comprehensive reporting to the service delivery and account manager
Providing a senior level of technical support at the point of escalation.
Operational Coordination between teams including the technical helpdesk, field service, projects teams and client liaison
Strong leadership and team building initiatives
Onboarding and training new staff members
Identify and support training requirements or skills gaps within the team
Assist human resourcing with return to work interviews (RTW), probation reviews, and incident investigations.
Performance improvement management if required
Minimum of five years corporate AV support background
Knowledge of Audio-Visual systems and technologies
Knowledge in Event audio, video and lighting equipment both digital and analogue
Ability to analyse metrics, extracts trending data, provide status reports and provide continuous improvement recommendations
Have excellent communication, time management, presentation and organisational skills



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