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Customer Services Advisor

4 months ago

Cambridgeshire, United Kingdom James Andrews Recruitment Solutions Ltd Full time €25,000

We are currently partnering with a healthcare clinic based in Cambridgeshire , who are recruiting for a Patient Services Advisor (Sales) to join their growing team on a fixed-term basis for 6 months.

This is a full-time position with a salary of £25,000 (potential negotiation for exceptional candidates) with up to 2 days per week home working.

Duties will include (but are not limited to):

  • Helping the organisation achieve its business volume targets by converting enquiries through agreed personal and team targets
  • working closely with patient services advisory, taking calls and enquiries and turning them into sales
  • Ensuring that prospective patients are guided to the most suitable treatment and testing options based on their needs
  • Converting enquiries into bookings through the proactive management of all enquiries to drive conversion opportunities from lead generation activity
  • Staying updated on the latest contracts and policies, criteria and treatments and ensure that all KPIs and agreed processes are followed
  • Collaborating with other departments to streamline Patient Services processes, improve response times, and enhance the overall patient experience
  • Managing responses within set KPIs for all channels of patient enquiry
  • Dealing with inbound and outbound calls
  • Booking patient appointments and obtaining payment where applicable

Expertise required:

  • Strong customer/communication skills
  • Ideally have a background in the Healthcare sector or customer service/call centre experience
  • Have experience of working in a sales based role

Rewards and Benefits:

  • 25 days annual leave + bank holidays
  • Healthcare cash plan
  • Company pension plan
  • Bonus schemes
  • Career progression opportunities

Working hours:

  • Monday – Friday
  • 37.5 hours
  • 8.00am – 4.00pm, 9.00am – 5.00pm (Rota)

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.