Current jobs related to Payroll Services Advisor - Peterborough Cambridgeshire - Tata Consultancy Services

  • Payroll Services Advisor

    7 days ago

    Peterborough, Peterborough, United Kingdom Tata Consultancy Services Full time

    Job DescriptionRole: Payroll Customer Services AdvisorJob Type: Fixed Term Contract – 6 MonthsLocation: Peterborough – UK OnsiteWe are seeking a highly skilled Payroll Customer Services Advisor to join our team. As a Payroll Customer Services Advisor, you will be responsible for providing exceptional customer service to our clients, ensuring that their...

  • Payroll Services Advisor

    2 weeks ago

    Peterborough, Peterborough, United Kingdom Tata Consultancy Services Full time

    Job Title: Payroll Customer Services AdvisorJob Summary:We are seeking a highly skilled Payroll Customer Services Advisor to join our team at Tata Consultancy Services. As a Payroll Customer Services Advisor, you will be responsible for providing exceptional customer service to our clients, resolving payroll-related queries, and ensuring timely and accurate...

  • Payroll Services Advisor

    2 weeks ago

    Peterborough, Peterborough, United Kingdom Tata Consultancy Services Full time

    Job Title: Payroll Customer Services AdvisorJob Summary:We are seeking a highly skilled Payroll Customer Services Advisor to join our team at Tata Consultancy Services. As a Payroll Customer Services Advisor, you will be responsible for providing exceptional customer service to our clients, resolving payroll-related queries, and ensuring timely and accurate...

  • Payroll Services Advisor

    4 weeks ago

    Peterborough, Peterborough, United Kingdom Tata Consultancy Services Full time

    Job Title: Payroll Services AdvisorAre you passionate about delivering exceptional customer service and ensuring accurate payroll processing? We are seeking a highly skilled Payroll Services Advisor to join our team at Tata Consultancy Services.Job Summary:The Payroll Services Advisor will be responsible for providing first-line support to customers,...

  • Payroll Services Advisor

    4 weeks ago

    Peterborough, Peterborough, United Kingdom Tata Consultancy Services Full time

    Job Title: Payroll Services AdvisorAre you passionate about delivering exceptional customer service and ensuring accurate payroll processing? We are seeking a highly skilled Payroll Services Advisor to join our team at Tata Consultancy Services.Job Summary:The Payroll Services Advisor will be responsible for providing first-line support to customers,...

  • Payroll Services Advisor

    3 weeks ago

    Peterborough, Peterborough, United Kingdom Tata Consultancy Services Full time

    Job Title: Payroll Services AdvisorAre you passionate about delivering exceptional customer service and ensuring seamless payroll operations? We are seeking a highly skilled Payroll Services Advisor to join our team at Tata Consultancy Services.Key Responsibilities:Provide first-line support for payroll and HR-related queries, ensuring timely and accurate...

  • Payroll Services Advisor

    3 weeks ago

    Peterborough, Peterborough, United Kingdom Tata Consultancy Services Full time

    Job Title: Payroll Services AdvisorAre you passionate about delivering exceptional customer service and ensuring seamless payroll operations? We are seeking a highly skilled Payroll Services Advisor to join our team at Tata Consultancy Services.Key Responsibilities:Provide first-line support for payroll and HR-related queries, ensuring timely and accurate...

  • Payroll Customer Services Advisor

    4 weeks ago

    Peterborough, Peterborough, United Kingdom Tata Consultancy Services Full time

    Job DescriptionAs a Payroll Customer Services Advisor at Tata Consultancy Services, you will play a vital role in ensuring the smooth operation of our payroll services. Your primary responsibility will be to provide exceptional customer service to our clients, addressing their queries and concerns in a timely and professional manner.Key...

  • Payroll Customer Services Advisor

    4 weeks ago

    Peterborough, Peterborough, United Kingdom Tata Consultancy Services Full time

    Job DescriptionAs a Payroll Customer Services Advisor at Tata Consultancy Services, you will play a vital role in ensuring the smooth operation of our payroll services. Your primary responsibility will be to provide exceptional customer service to our clients, addressing their queries and concerns in a timely and professional manner.Key...

  • Payroll Customer Services Advisor

    6 days ago

    peterborough, United Kingdom Tata Consultancy Services Full time

    Role: Payroll Customer Services Advisor Job Type: Fixed Term Contract – 6 Months Location: Peterborough – UK Onsite Ready to utilize your experience in the UK Payroll process ? Are you passionate about UK Legislation ? Make a meaningful impact as a Payroll Customer Services Advisor Careers at TCS: It means more TCS is a purpose-led transformation...

  • Payroll Customer Services Advisor

    2 months ago

    Peterborough, United Kingdom Tata Consultancy Services Full time

    Role: Payroll Customer Services AdvisorJob Type: Fixed Term Contract – 6 MonthsLocation: Peterborough – UK OnsiteReady to utilize your experience in the UK Payroll process ? Are you passionate about UKLegislation ?Make a meaningful impact as a Payroll Customer Services AdvisorCareers at TCS: It means moreTCS is a purpose-led transformation company, built...

  • Senior Payroll Customer Services Advisor

    5 months ago

    Peterborough, United Kingdom Tata Consultancy Services Full time

    **The Role** The Payroll Services Team serve several functions; to serve as a single point of contact for incoming inquiries from employees, managers or customer HR representatives delivering efficient and effective services in line with the statement of service, business operating blueprint and customer success standards (including case creation,...

  • Payroll Customer Service Advisor

    5 months ago

    Peterborough, United Kingdom Uniting People Full time

    The Role The role of the Payroll Services team is to ensure that all queries and requests are dealt with at the first point of contact or escalated in the agreed lines of responsibility. As a Payroll Customer Services Advisor, you will be responsible for the overall quality, accuracy, compliance, and timeliness of services delivered to our customers whilst...

  • Payroll Customer Service Advisor

    4 months ago

    Peterborough, United Kingdom Uniting People Full time

    **Job description** The Role The role of the Payroll Services team is to ensure that all queries and requests are dealt with at the first point of contact or escalated in the agreed lines of responsibility. As a Payroll Customer Services Advisor, you will be responsible for the overall quality, accuracy, compliance, and timeliness of services delivered to...

  • Customer Service/Payroll Advisor

    1 month ago

    Huntingdonshire, Cambridgeshire, United Kingdom Uniting People Full time

    Role: Payroll Customer Services Advisor Job Type: Fixed Term Contract - 6 Months Ready to utilize your experience in the UK Payroll process ? * Make a meaningful impact as a Payroll Customer Services Advisor Our client is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support...

  • International Payroll Advisor

    5 months ago

    Peterborough, United Kingdom AB Agri Full time

    **Location**:Peterborough (Hybrid working option available) Are you a Payroll advisor with an understanding of non-UK payroll? Do you enjoy working with stakeholders across the globe? Are you keen to deliver projects to deadlines, using coordination and accuracy? Due to successful growth within AB Agri we are looking to recruit an International Payroll...

  • Payroll Officer

    2 weeks ago

    Peterborough, United Kingdom Portfolio Payroll Full time

    We have an exciting opportunity for a Payroll Officer to join a leading construction organisation based in Peterborough, committed to providing world-class solutions and offering exceptional customer services to their stakeholders. Priding themselves on encouraging a supportive and collaborative work environment, they are currently seeking a highly skilled...

  • Payroll Customer Service Advisor

    1 month ago

    Huntingdonshire, Cambridgeshire, United Kingdom Uniting People Full time

    Role: Payroll Customer Services Advisor Job Type: Fixed Term Contract – 6 Months Location: Peterborough – UK Onsite Ready to utilize your experience in the UK Payroll process ?Are you passionate about UK Legislation ? Make a meaningful impact as a Payroll Customer Services Advisor Our client is a purpose-led transformation company, built on belief....

  • Payroll Administrator

    2 weeks ago

    Peterborough, United Kingdom Portfolio Payroll Full time

    Are you detail-oriented, organized, and ready to be a crucial part of the team within an educational charity? We're seeking a dedicated Payroll Administrator to join our team and manage their in house payroll Responsibilities All payrolls are completed accurately and within the monthly deadline.Teacher Pension reports are submitted within the deadlines...

  • Payroll Manager

    1 month ago

    Peterborough, Peterborough, United Kingdom Portfolio Payroll Limited Full time

    Our client, Portfolio Payroll Limited, is seeking an experienced Assistant Payroll Manager to join their team on a permanent basis. The successful candidate will be responsible for processing high volume payrolls in a team from start to finish, including BACS payments and FPS. They will also assist in ensuring that system parameters are up-to-date and...

Payroll Services Advisor

3 months ago

Peterborough Cambridgeshire, United Kingdom Tata Consultancy Services Full time

Role: Payroll Customer Services Advisor

Type: Permanent

Location Peterborough – UK Onsite

  • Ready to utilize your experience in the UK Payroll process ?
  • Are you passionate about UK Legislation ?
  • Make a meaningful impact as a Payroll Customer Services Advisor

Careers at TCS: It means more

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

  • Be part of an exciting team where you will be challenged every day.
  • Work closely with the range of teams within the business to bring products to life.
  • Work with customers and identify opportunities to support their strategy and improve their processes across functions.

The Role

The Payroll Services Team serve several functions; to serve as a single point of contact for incoming inquiries from employees, managers or customer HR representatives delivering efficient and effective services in line with the statement of service, business operating blueprint and customer success standards (including case creation, information request, data entry, reports and associated processes) and the agreed service levels. Key activities include:

  • First Line support for Payroll, HR Administration (where applicable) and associated written and verbal queries (and processing instructions where applicable)
  • Query management of inbound and outbound telephone and other communication channels through the applicable case management tools
  • Record contact information with the client via case management tools
  • Participation in Payroll processing whenever applicable and necessary
  • Categorizes and prioritizes queries, requests and issues and triage/transfer to L2, L3 teams as necessary.
  • Participates in quality checks and Reporting.

The role of the Payroll Services team is to ensure that all queries and requests are dealt with at the first point of contact or escalated in the agreed lines of responsibility. The Senior Payroll Services Advisor, in addition to the points above and below, will be responsible for the overall quality, accuracy, compliance and timeliness of services delivered to our customers whilst also providing support for complex queries and escalations and providing coaching support to team members.

The Payroll Services Team must also prioritize and respond to queries and requests whilst maintaining awareness of the contractual SLAs and customer policies to be adhered to. The Payroll Services team needs to ensure they keep the management team aware of the following:

  • Trends of pay/service impacting issues identified on incoming calls and emails/cases
  • Technical issues that could be potentially pay impacting
  • Discrepancies in payroll communication that drive an increase in call/case volumes
  • Any other issues which can impact service levels , reputation and can cause adverse employee experience

Key responsibilities:

  • Support in answering and processing simple to complex HR and payroll queries, communicating directly with our customers and internal stakeholders accurately, in a timely manner and within agreed SLAs
  • Recording contact with the client via case management tools
  • Promptly raising technical issues that could potentially be pay impacting
  • Flagging discrepancies in payroll/HR communication that is driving an increase in call/case volumes
  • Monitoring availability for telephony services to ensure enough coverage is in place to meet minimum grade of service, abandonment, and other appropriate service levels
  • Monitoring the individual workflow outlining volumes and time required to complete
  • Running and providing daily, weekly, and monthly management information
  • Supporting with quality assurance and NPS analysis and follow up
  • Producing and supplying, on request, reports, and statistical information according to the agreed statement of service
  • Escalates complaints/escalations directly to Senior Payroll Services Advisors

Key skills/knowledge/experience:

  • A good knowledge of payroll processing and UK legislation including Channel Islands ; understanding a payslip; manual payments, overpayments, timesheets and pay calculations
  • Expert knowledge in MS office (Excel , word and PowerPoint )
  • Working knowledge on Itrent or any payroll ERP payroll processing tasks and navigation
  • Customer Service, telephony and case management experience. Working experience in Genesys preferred
  • Quality assurance standards and how to deliver a great customer experience

Good to have:

  • Good analytical skills – able to break down a problem, situation or process into its component parts, to separate the main issue from side-issues, to understand the nature of the parts and their relationship to one another
  • Good communicator and customer oriented
  • Listens attentively, and summarizes or asks questions, when needed, to clarify information
  • Excellent written and verbal communication skills
  • Well organized and planned, schedules time effectively and uses efficient work methods and tools
  • Must have worked within a fast-paced pressurized service environment working to stretching service level agreements and key performance measures
  • Detail oriented, thorough and focused on all aspects of the job to ensure accuracy.
  • Teamwork – to be able to work with colleagues to achieve common targets and objectives and to provide active help to other team members. A real team player with a ‘can do’ attitude with the ability to work under own initiative

Rewards & Benefits

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.

Diversity, Inclusion & Wellbeing

At TCS, we believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity motto is ‘Inclusion without Exception’.

You’ll find a welcoming culture and many internal volunteering and social networks to join. Our diversity, inclusion and social activities include LGBTQ+ and mental health networks, as well as health and wellness initiatives and sports events (we even sponsor the London Marathon).

We are open to all and treat applications equally, regardless of ethnicity, disability, gender, age, sexual orientation, or beliefs.

If you are an applicant who needs accommodation due to a disability to complete an employment application, or during any phase of the hiring process, please contact us at v.vigneshkumar@tcs.com with the subject line: “Disability Accommodation Request”.

Due to the high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.

Join us and do more of what matters. Apply online now.