Senior Technical Support Engineer

4 weeks ago

Berkhamsted Hertfordshire, United Kingdom ARL Recruitment Ltd Full time

Our Client is seeking an IT Support Engineer who is responsible for providing international customer support, addressing general IT issues, and ensuring a high level of client satisfaction. Address customer inquiries via phone and internet, resolving technical issues and delivering excellent customer service.
System Management: Manage and maintain systems running on Windows Server 2019, Windows 7, 8, and 10, as well as MacOS and Linux.
Networking: The role involves troubleshooting and configuring TCP/IP, IMAP, SMTP, DNS, networking, and firewalls, as well as managing Hyper-V and other virtual machine environments.
Website and Domain Management: Oversee domain names, websites, and email systems, ensuring they are secure and operating smoothly.
Backup and Testing: The role includes managing backup processes and conducting regular testing to ensure data integrity and system reliability.
Create and maintain documentation for IT processes and procedures.
Education: The ideal candidate holds an HND or Degree in Information Technology or Computer Science.
Technical Knowledge: The role requires proficiency with Windows Server 2019, Windows 7, 8, and 10, MacOS, Linux, TCP/IP, IMAP, SMTP, DNS, networking, firewalls, Hyper-V, virtual machine management, and the Internet.
Problem-Solving: The IT Support Engineer must be able to troubleshoot complex issues and develop practical solutions.
Attention to Detail: The role demands careful attention to detail, with a focus on accuracy and quality.
Location Requirement: The engineer must be based within a 20-mile radius of the Berkhamsted office.
The IT Support Engineer position is part of a supportive and collaborative team, gaining exposure to international clients and a broad range of IT-related responsibilities. This role offers an excellent opportunity to grow a career in IT support while working with a team that values innovation and quality. We value diversity and always appoint on merit

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