Senior Performance Manager
2 weeks ago
Global Performance Manager, Marketplace Support
The mission of the Global Performance Team is to create and monitor the standards by which the Global Marketplace Support Team operates, which includes delivering great service to our customers across the three-sided marketplace (Consumers, Partners and Riders) whilst operating safely and efficiently at all times. We need somebody who can hit the ground running, who is comfortable in creating action based insights and supporting collaboration to reach performance targets and would relish the opportunity to build trust in our data across the business.
This is a hybrid role based in our offices 3 days a week reporting into the Senior Head of Planning, Performance, Change and Vendor Management.
Production and maintenance of accurate, reconciled and punctual operational performance reporting across Care Operations, Partner Operations and Rider Operations
* Continuous improvement, design, definition and implementation of new data sources, data metrics and benchmarked measures that influence thinking and help better articulate the true customer experience and operational efficiency across Deliveroo Marketplace Support
* Work between our teams and external Suppliers to deliver data reporting, build trusted centralised reporting suites and also continue to grow / nurture better business understanding
* Guide and influence different leaders / senior leaders across the business, ensuring transparent, creative and intuitive reporting is delivered for all colleagues
* Manage the workflow of the Performance Team to ensure all daily activities align to strategic priorities and signature actions
* Lead and develop a team of 7x Performance Analysts and Senior Performance Analysts
* Be rota’d as an ‘Emergency On-Call’ delegate approx. Strong analytical skills with a successful track record of reconciling, analysing, interpreting, and summarising complex datasets into simple and impactful data narratives for all levels of seniority across the business
* Building collaborative relationships that drive standards but always remaining flexible and dynamic in nature
* At least 3 years of leadership and management experience, leading performance and data analytics teams in large scale, matrix contact centre environments
* Detail, reconciliation & exactitude is essential whilst delivering transformation in a smooth and seamless way
* Experience of data extraction, manipulation and visualisation tools, e.g. Snowflake, Excel/Google Sheets and Looker as well as a working knowledge of SQL
Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Diversity
At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.
We are committed to diversity, equity and inclusion in all aspects of our hiring process.
-
Senior Performance Marketer
12 hours ago
London, United Kingdom Cardinal Senior Benefits Full time €105,000SENIOR MARKET ADVISOR Is sales in your DNA? Would you love to sell the most well-rounded insurance products in the market and truly help people? Do you want to join our high-performance team with a potential to make 6 figures, earn uncapped commissions, multiple incentive trips and cash bonuses? At Cardinal Senior Benefits we provide seniors with...
-
Senior Performance Marketer
2 weeks ago
London, United Kingdom Cardinal Senior Benefits Full timeSENIOR MARKET ADVISOR Is sales in your DNA? Would you love to sell the most well-rounded insurance products in the market and truly help people? Do you want to join our high-performance team with a potential to make 6 figures, earn uncapped commissions, multiple incentive trips and cash bonuses? At Cardinal Senior Benefits we provide seniors with...
-
Performance Marketing Manager
3 days ago
City of London, United Kingdom BMS Performance Ltd Full time**The role**: An exciting opportunity for a Performance Marketing Manager to join a well established and growing media business. You will be responsible for delivering high end performance for each project for the clients. Sitting in the Performance Marketing team, withan executive reporting directly to you, you will supporting the growth off reach and...
-
Senior Performance Manager
5 days ago
London, United Kingdom Flutter UK & Ireland Full timeSenior Performance Manager Senior Performance Manager - Betfair Gaming Location: London / Dublin This is a 12 month contract About Betfair Gaming: Betfair Gaming is a leading online gaming platform that offers a wide range of betting and gaming products, including sports betting, casino poker, and more. We pride ourselves on providing an...
-
Senior Performance Marketing Manager
1 month ago
London, United Kingdom Major Players Full time**Senior Performance Marketing Manager - Food & Beverages - Hybrid** **£70,000 - £95,000** I am working with one of the UKs most loved F&B brands for their search for a Senior Performance Marketing Manager. This person will be leading on all things Paid Media Acquisition related with a strong focus on PPC. **As aSenior Performance Marketing...
-
Senior Contract Performance Manager
2 days ago
London, United Kingdom Tarmac Full timeAre you experienced in contract management and looking to expand your career into large infrastructure projects or highway maintenance is this something you already have experience of as a Contracting Performance Manager or Continuous Improvement Manager. then please read on as we are offering a permanent role here at Tarmac. We are recruiting for a Senior...
-
Senior Contract Performance Manager
3 days ago
London, United Kingdom Tarmac Full timeAre you experienced in contract management and looking to expand your career into large infrastructure projects or highway maintenance is this something you already have experience of as a Contracting Performance Manager or Continuous Improvement Manager. then please read on as we are offering a permanent role here at Tarmac. We are recruiting for a Senior...
-
Performance Manager
15 hours ago
London, United Kingdom in Newbury Full time €55,000 - €75,000Enter Job title or skill to search relevant jobs Enter your city or zip to show jobs in your location Enterprise Performance Management (EPM) Manager Temple, London KPMG 14.05.2024 Enterprise Performance Management (EPM) Manager Temple, London KPMG 14.05.2024 Enterprise Performance Management (EPM) Manager 104277 Base Location: London,...
-
Performance Manager
13 hours ago
London, United Kingdom in Newbury Full time €55,000 - €75,000Enter Job title or skill to search relevant jobs Enter your city or zip to show jobs in your location Enterprise Performance Management (EPM) Manager Temple, London KPMG 14.05.2024 Enterprise Performance Management (EPM) Manager Temple, London KPMG 14.05.2024 Enterprise Performance Management (EPM) Manager 104277 Base Location: London,...
-
Senior Contracting Performance Manager
7 days ago
London, United Kingdom Tarmac Full timeAt Tarmac, ‘who you are’ matters. We want to get to know you. If you share our values and are proud of a job well done, collaborative in working well with others and ambitious to make things better, then have a read of what we have on offer. We are recruiting for a Senior Contracting Performance Manager to join Tarmac. The fundamental aspect to...
-
Planning, Performance
2 days ago
London, United Kingdom Nest Performance Full timeAccountable for achieving client performance goals for their portfolio Build and present client proposals to drive incremental spend opportunities for their accounts Build strong relationships with media vendors to drive innovation and best practice Line management of junior team members Providing thought leadership within the agency through...
-
Senior Performance Media Buyer
1 month ago
London, United Kingdom DFO Global Performance Commerce Limited Full time**ABOUT US**: Global Performance Commerce (GPC) is on a mission to deliver superior marketing and products. GPC needs people that love: - Performance marketing - E-commerce - Brand building **ABOUT THE POSITION**: This position is for highly experienced media buyers that can scale traffic in one or all of the major digital platforms: Facebook, Instagram,...
-
Senior Contracting Performance Manager
4 days ago
London, United Kingdom Tarmac Full timeAre you experienced in contract management and looking to expand your career into large infrastructure projects or highway maintenance is this something you already have experience of as a Contracting Performance Manager or Continuous Improvement Manager. If so; then please read on as we are offering a permanent role here at Tarmac.At Tarmac, ‘who you...
-
Senior Marketing Manager
1 month ago
City of London, United Kingdom BMS Performance Ltd Full time**The Role of Senior Marketing Manager**: **Responsibilities for the Senior Marketing Manager role include**: - Creating a marketing strategy for B2B paid conferences - Working with Production teams, understanding technical content, and writing marketing copy to best capture the audience - Running pre-, during and post-campaign analysis of the campaigns and...
-
Senior Performance Manager
3 days ago
London, United Kingdom Deliveroo Full timeGlobal Performance Manager, Marketplace SupportThe mission of the Global Performance Team is to create and monitor the standards by which the Global Marketplace Support Team operates, which includes delivering great service to our customers across the three-sided marketplace (Consumers, Partners and Riders) whilst operating safely and efficiently at all...
-
Senior HR Manager
12 hours ago
London, United Kingdom Reed Full time €55,000 - €65,000Reed HR are working with an International Software Company based in Central London to recruit a Senior HR Manager on a Permanent basis. This job will operate on a hybrid working basis with days worked both from the office and from home each week. This job will work in a standalone capacity to support the growth and development of a high performing...
-
Senior HR Manager
12 hours ago
London, United Kingdom Reed Full time €55,000 - €65,000Reed HR are working with an International Software Company based in Central London to recruit a Senior HR Manager on a Permanent basis. This job will operate on a hybrid working basis with days worked both from the office and from home each week. This job will work in a standalone capacity to support the growth and development of a high performing...
-
Senior HR Manager
3 weeks ago
London, United Kingdom Maximum ManagementFrazer Jones USA Full timeLocation: London (Hybrid 2-3 days in the office per week) I am partnering with a boutique management consultancy who are looking to attract a dynamic Senior HR Business Partner to join their HR team. You’ll collaborate closely with the Head of HR to drive the People strategy and operations. Foster strong relationships with senior stakeholders and...
-
Senior HR Manager
1 week ago
London, United Kingdom Maximum ManagementFrazer Jones USA Full timeLocation: London (Hybrid 2-3 days in the office per week) I am partnering with a boutique management consultancy who are looking to attract a dynamic Senior HR Business Partner to join their HR team. You’ll collaborate closely with the Head of HR to drive the People strategy and operations. Foster strong relationships with senior stakeholders and...
-
Senior Paid Media Manager
4 weeks ago
City of London, United Kingdom BMS Performance Ltd Full timeWell-established fintech business who a Gartner Magic Quadrant Leader - Business turnover of $60 million - The company have grown 20% YOY - Global Paid Media position - this is a brand new role - Must be willing to get stuck in and tactically execute when required with the - Paid Media role targeting global organisations - Designing and managing the paid...