Secretary - Home Based (Permanent)

Main area Team Secretary Grade Band 4 Contract Permanent Hours Part time - 30 hours per week (Monday to Friday ( six hours per day)) Job ref 367-EAN-8310
At Hertfordshire Partnership Foundation Trust we are looking for people to join us who share our values and those of the NHS. Before your application can be considered please take part on our online values questionnaire, which you can find below. We are looking for a friendly, enthusiastic and self-motivated individual to join our administration team. We are a multi-disciplinary team (MDT) and our service includes Memory Nurses, Dementia Nurse Specialists, Deputy Community Manager, Service Manager, Psychologists, Psychology Assistant, Occupational Therapist, Occupational Therapy Assistants, Psychiatrists, GP, and Staff members partner agencies. We are looking for an enthusiastic, organised, and well-motivated administrator to join our friendly multi-disciplinary team to support with administration support for delivering memory assessments for individuals suspected with Dementia and post diagnostic support through treatment and titration review. Excellent organisational and communication skills alongside solid administration experience are essential for this post. The post holder will be expected to undertake a wide range of clerical duties, manage their own workload, and support the team with their admin needs. Evidence of working under your own initiate, ability to problem solve, accuracy of work and strong keyboard/ IT skills and a willingness to be flexible to meet the needs of the service are also essential. The post holder will be supporting the transformation of EMDASS service to change the current pathway to improve efficiency.
As a university NHS foundation trust, HPFT continues to develop strong links with the University of Hertfordshire, providing excellent learning and development opportunities.
We provide mental health and social care services - including Adults of Working Age, Older Adults, Children and Adolescents and Specialist Learning Disabilities services.
Hertfordshire Partnership University NHS Foundation Trust (HPFT) is an outstanding organisation with ambitions to match. We are one of just five mental health trusts to achieve an overall rating of ‘Outstanding’ from theCare Quality Commission, and our aim is to be the leading provider of mental health and specialist learning disability services in the country.
Our family of over 3500 members of staff provide health and social care for over 400,000 people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, and Norfolk, delivering these services within the community and several inpatient settings. We also deliver a range of nationally commissioned specialist services including Tier 4 services for children and young people, perinatal services, plus medium and low secure learning disabilities services.
The care we provide makes a fantastic difference to the lives of our service users, their families and carers - everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:
Would you like work with us to ensure our service users live the fullest lives possible they can? They will need to be establishing and maintaining positive relationships with GPs, agencies, charities, and other providers who also provide services to Older People in that community area. Close working relationship should be developed with other parts of HPFT notably Crisis Function team and SMHTOP as well as Hertfordshire County Council’s Health and Community Services.
The post holder will be working for both EMDASS one-stop pathway or primary care pathway by supporting with secretarial role to deliver assessment and diagnosis for suspected with dementia. The post holder will be adhering to HPFT policies and in Primary Care Pathway will also be adhering to GPs’ local policies.
Responsibility for ensuring all correspondence is accurate and appropriately presented using current methodologies and medical terminology used by the team.
To be skilled and experienced in the full range of secretarial work, practice, software programmes and specialised functional terms.
To use proficient internet skills to access searches and retrieve data, relevant to the team.
To update skills as necessary and attending mandatory training.
To demonstrate excellent IT skills, a good working knowledge of Microsoft office application and audio typing is desirable.
To ensure flexible approach and be willing to take meeting notes/practice governance notes.
To access and update patient records using PARIS database, although training will be provided.
The post holder will be expected to keep accurate and complete computerised/paper records consistent with legislation, policies, and procedures. To input, process, manipulate and retrieve data/information in an accurate and timely manner, observing any deadlines as necessary and producing finished copy of a high standard
The post holder will observe a personal duty of care in relation to the Trust’s financial and physical resources.
Ensure that all policies applicable to EMDASS are implemented.
To participate in transformation of service and contribute to proposed changes to pathway, practices, and procedures to improve quality and efficiency.
To exchange confidential, sensitive information with staff, service users and carers, in person or on the telephone. To be experienced with a range of communication methods including telephone, e-mail, and scanner.
On occasion provide cover for reception, as required.
Responsible for informing services users of appointments, changes to appointments, cancellations, telephone or by letter, where appropriate.
Trained and experienced at intermediate level in a range of software packages, Word, Excel PowerPoint
Good standard of English and Numerate
Advanced secretarial skills such as audio
Evidence of the ability to organise and plan complex events, such as training sessions and meetings
Experience of supervising and training others
Evidence of ability to be flexible and show initiative, sensitivity, and enthusiasm to work
Hertfordshire Partnership University NHS Foundation Trust (HPFT) is rated by the Care Quality Commission as an Outstanding provider of mental health and learning disability services. In 2021, we won the prestigious Health Service Journal award for Mental Health Trust of the Year, with the judges saying they were “blown away” by our people’s achievements and that everything they saw “sings and hums”. This year, our staff rated us the 4 th best mental health and learning disability trust to work for out of all 52 trusts in the country. Our staff tell us that they are proud to be part of the HPFT team, proud of the standard of care we provide and proud that service users are our top priority. Our people tell us they feel supported though a great development, wellbeing and work-life balance offer and a highly compassionate, values-driven culture. We are equally proud of our staff, who live our values of being welcoming, kind, positive, respectful and professional so that together we provide great care and great outcomes for our service users and carers.
If you would like to join a team to be proud of and you share our values and passion for great care and outcomes for our service users and carers, we would love to hear from you.
HPFT is committed to being an equal opportunities employer and in order to reflect the diversity of its population, positively encourages applications from all areas of the community. We aim to be a representative organisation with regards to age, disability, ethnicity, gender, beliefs and sexual orientation and are fully committed to equality, diversity and human rights and encourage applications from all sections of the community including users of mental health services.
The Trust is committed to helping staff balance work and home life and welcomes applications from candidates wishing to work part-time or under flexible working arrangements.