Lead Fan Engagement Analyst

1 month ago

London, United Kingdom Forsyth Barnes Full time

Lead Fan Engagement Analyst

Our client exists to transform the way people operate and interact with public venues and places through technology. Within this they aspire to:

  • Be leaders in the strategy, design, integration, and management of the Smart Technology Ecosystem within a public venue or place.
  • Provide convenient and effective Next Generation Platforms to support venue operations and commercialization.
  • Deliver highly valuable and Unique Insights on operations and patron behaviour.
  • Be the experienced, reliable and Trusted Technology Partner for the market.
  • They have proudly supported more than 1000 clients globally, across four key regions (APAC, USA, UK and EMEA) and are focused on continuing our aggressive expansion through our end-to-end offering.

The Role:

Subject Matter Expert on fan engagement and the implementation of digital strategies to both grow customer bases and maximise commercial opportunities. Leading the customer-facing business analysis, solution scoping and project road-mapping in sales activities and initial customer engagements. Providing subject matter guidance and direction to established delivery teams working with fan data.

Responsibilities:

  • Building and delivering presentations to prospective customers to demonstrate data activations (insights, campaigns, automations etc) based on unified data platforms
  • Collating business requirements and crafting a solution to meet the needs
  • Writing and inputting to proposals and RFP responses
  • Liaising with Delivery team to ensure smooth handover from sales to delivery
  • Leading the business outcomes from Pilot or other initial customer engagements (generally 4 to 12 weeks)
  • Ensuring the work is mapping correctly to the customer's business requirements
  • Hands-on data activation e.g. designing dashboards, specifying insights to be measured and output, assisting customer with marketing campaigns, specifying integrations to external systems eg SSO, CRM
  • Project Delivery
  • When requested, provide Subject Matter Expertise to delivery teams engaged on long-term data platforms supporting fan engagement
  • Customer Relationship
  • Lead business/outcomes-led communication with the customer
  • Build collaborative, positive relationship with the customer
  • Identify opportunities for developing and growing the relationship with the customer

Required Experience:

  • A minimum of 3-5 years of experience in a consulting role, specifically with a focus on data strategy.
  • Strong background in account management with a consultative approach.
  • Strong communicator.
  • Proven expertise in project management, tailored to client-specific needs.
  • Skilled in business analysis, requirements gathering, and solution design.
  • Ability to independently drive business growth and client success as a dynamic and proactive professional.
  • A hybrid working model, involving home-based work, customer visits and meetings in offices (e.g. London).
#J-18808-Ljbffr

  • Fan Engagement Officer

    4 weeks ago

    London, United Kingdom West Ham United Full time

    **Position**: **Key Responsibilities**: - To promote and sell various Club products and other Club initiatives - Ensure offer and initiatives are communicated through the appropriate channels and all information is correct - To invite and liaise with community organisations on matchday, providing an experience and process that inspires them to return to...

  • Lead Analyst, Account Management

    1 month ago

    London, United Kingdom Forsyth Barnes Full time

    Lead Fan Engagement Analyst Our client exists to transform the way people operate and interact with public venues and places through technology. Within this they aspire to: Be leaders in the strategy, design, integration, and management of the Smart Technology Ecosystem within a public venue or place. Provide convenient and effective Next...

  • Fan Strategy Manager

    3 days ago

    London, United Kingdom Formula One Full time

    To ensure we maintain the elite levels set at Formula 1, we are seeking a Fan Strategy Manager on a 12 month fixed term basis to contribute to making the right strategic and commercially savvy evidence-based decisions within the ever-changing context of our fans and customers lives. In this exciting role, you will be reporting into the Head of Fan Strategy...

  • Fan Strategy Manager

    1 week ago

    London, United Kingdom Motorsport Network Full time

    To ensure we maintain the elite levels set at Formula 1, we are seeking a Fan Strategy Manager on a 12 month fixed term basis to contribute to making the right strategic and commercially savvy evidence-based decisions within the ever-changing context of our fans and customers lives. In this exciting role, you will be reporting into the Head of Fan Strategy...

  • Fan Experience Manager World Rugby

    1 week ago

    London, United Kingdom Sporting Equals Full time

    Location: Webb Ellis House, Twickenham Closing date: 24th May 2024 Women’s Rugby World Cup England 2025 (Women’s RWC 2025) will be the 10th edition of the women’s tournament. World Rugby, in partnership with the Rugby Football Union (RFU) and UK Sport, have formed a Local Operating Company to plan and deliver the event. Ambitions for the tournament...

  • Data Analyst

    5 days ago

    London, United Kingdom Curated Full time €65,000 - €75,000

    Senior Data Analyst London, Hybrid £65-75k. We're excited to be working with a world renowned sporting organisation seeking a Senior Data Analyst. A globally recognised brand, with over 800million fans and viewers the brand is on the next step of their digital journey and looking for a talented Senior Data Analyst. Part of a scaling digital team,...

  • Data Analyst

    7 days ago

    London, United Kingdom Curated Full time

    Job Description Senior Data Analyst London, Hybrid £65-75k. We're excited to be working with a world renowned sporting organisation seeking a Senior Data Analyst. A globally recognised brand, with over 800million fans and viewers the brand is on the next step of their digital journey and looking for a talented Senior Data Analyst. Part of a...

  • Senior Data Analyst

    3 days ago

    london, United Kingdom Curated Full time

    Senior Data AnalystLondon, Hybrid£65-75k.We're excited to be working with a world renowned sporting organisation seeking a Senior Data Analyst.A globally recognised brand, with over 800million fans and viewers the brand is on the next step of their digital journey and looking for a talented Senior Data Analyst. Part of a scaling digital team, focused on...

  • Senior Data Analyst

    1 week ago

    London, United Kingdom Curated Full time

    Senior Data AnalystLondon, Hybrid£65-75k.We're excited to be working with a world renowned sporting organisation seeking a Senior Data Analyst.A globally recognised brand, with over 800million fans and viewers the brand is on the next step of their digital journey and looking for a talented Senior Data Analyst. Part of a scaling digital team, focused on...

  • Senior Data Analyst

    5 days ago

    London, United Kingdom Curated Full time €65,000 - €75,000

    Senior Data Analyst London, Hybrid £65-75k. We're excited to be working with a world renowned sporting organisation seeking a Senior Data Analyst. A globally recognised brand, with over 800million fans and viewers the brand is on the next step of their digital journey and looking for a talented Senior Data Analyst. Part of a scaling digital team,...

  • Senior Data Analyst

    5 days ago

    London, United Kingdom Curated Full time

    Senior Data AnalystAre you the right applicant for this opportunity Find out by reading through the role overview below.London, Hybrid£65-75k.We're excited to be working with a world renowned sporting organisation seeking a Senior Data Analyst.A globally recognised brand, with over 800million fans and viewers the brand is on the next step of their digital...

  • Senior Data Analyst

    7 days ago

    London, United Kingdom Curated Full time

    Senior Data AnalystAre you the right applicant for this opportunity Find out by reading through the role overview below.London, Hybrid£65-75k.We're excited to be working with a world renowned sporting organisation seeking a Senior Data Analyst.A globally recognised brand, with over 800million fans and viewers the brand is on the next step of their digital...

  • Senior Data Analyst

    7 days ago

    London, United Kingdom Curated Full time

    Job Description Senior Data Analyst London, Hybrid £65-75k. We're excited to be working with a world renowned sporting organisation seeking a Senior Data Analyst. A globally recognised brand, with over 800million fans and viewers the brand is on the next step of their digital journey and looking for a talented Senior Data Analyst. Part of a...

  • Senior Data Analyst

    1 week ago

    London Area, United Kingdom Curated Full time

    Senior Data AnalystLondon, Hybrid£65-75k.We're excited to be working with a world renowned sporting organisation seeking a Senior Data Analyst.A globally recognised brand, with over 800million fans and viewers the brand is on the next step of their digital journey and looking for a talented Senior Data Analyst. Part of a scaling digital team, focused on...

  • Senior Data Analyst

    7 days ago

    London Area, United Kingdom Curated Full time

    Senior Data Analyst London, Hybrid £65-75k. We're excited to be working with a world renowned sporting organisation seeking a Senior Data Analyst. A globally recognised brand, with over 800million fans and viewers the brand is on the next step of their digital journey and looking for a talented Senior Data Analyst. Part of a scaling digital team,...

  • Senior Data Analyst

    6 days ago

    London Area, United Kingdom Curated Full time

    Senior Data AnalystLondon, Hybrid£65-75k.We're excited to be working with a world renowned sporting organisation seeking a Senior Data Analyst.A globally recognised brand, with over 800million fans and viewers the brand is on the next step of their digital journey and looking for a talented Senior Data Analyst. Part of a scaling digital team, focused on...

  • Food & Beverage Rising Fan – Leader in Training

    8 hours ago

    London, United Kingdom Mandarin Oriental Hotel Full time

    Food & Beverage Rising Fan – Leader in Training Apply now Position: Food & Beverage Rising Fan – Leader in Training (Full time, Graduate programme #538500) Property / Office: Mandarin Oriental Hyde Park, London Location: London, United Kingdom F&B Rising Fan, Food & Beverage 39 hours, 5 days per week We’re looking for a F&B Rising...

  • Food & Beverage Rising Fan - Leader in Training

    2 days ago

    London, United Kingdom Mandarin Oriental Hotel Group Limited Full time

    Inspiring opportunities in every corner of the world ALREADY ENROLLED? Update your data, view your application and progress ARE YOU A FORMER MANDARIN ORIENTAL COLLEAGUE OR INTERN? Access the careers site exclusive to our Forever Fans for: Priority consideration when applying A fast-track interview & selection process and, upon successful rehire, a...

  • Food & Beverage Rising Fan - Leader in Training

    7 days ago

    London, United Kingdom Mandarin Oriental Hotel Group Limited Full time

    Inspiring opportunities in every corner of the world ALREADY ENROLLED? Update your data, view your application and progress ARE YOU A FORMER MANDARIN ORIENTAL COLLEAGUE OR INTERN? Access the careers site exclusive to our Forever Fans for: Priority consideration when applying A fast-track interview & selection process and, upon successful rehire, a...

  • Food & Beverage Rising Fan - Leader in Training

    5 days ago

    London, United Kingdom Mandarin Oriental Hotel Group Limited Full time

    Inspiring opportunities in every corner of the world ALREADY ENROLLED? Update your data, view your application and progress ARE YOU A FORMER MANDARIN ORIENTAL COLLEAGUE OR INTERN? Access the careers site exclusive to our Forever Fans for: Priority consideration when applying A fast-track interview & selection process and, upon successful rehire, a...