Excel and Office Specialist

2 weeks ago


London, United Kingdom MARKJAMES SEARCH LTD Full time

Italian Speaking Customer Escalation Specialist - 6 Month Contract - London / Soho - £120 - £138 per day
In this role you will also be responsible for managing the quality assurance of our customer service responses, submitting audits on the defective cases, and identifying improvement opportunities in existing SOPs (standardised operating procedures), with the objective of improving the customer experience. Coordinate and own shipper (customer) outbound communications for the small non-account managed shipper cohort. These communications will be based off inputs generated from internal stakeholders from Operations, Marketing, Commercial and Shipper compliance.
Conducting weekly audits on customer support cases, to ensure quality assurance.
Work cross-functionally in a highly complex area with multiple stakeholders, partnering with Marketing, Commercial, Customer Programs and Operations to drive change, and influence stakeholders.
Be able to work with qualitative and quantitative data to dive deep into customer support performance and use this data to build solutions for improvement.
Partnering with commercial to manage the Premium Launch Experience mechanism for our enterprise shippers. Fluent in English and Italian.
Proven ability to work collaboratively with marketing/commercial teams to manage outbound email and phone communications with external customers. Ensuring it is in-line with organisational brand guidelines.
Strong attention to detail, proofreading, and problem-solving skills
Proficient use of MS Office Suite and project management tools such as Asana preferred
Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria look ups, nested logical/IF formulas, data cleansing, array formulas, etc.)
If you have the relevant experience and are looking for a challenge with a global company and can commit to a contract, then please apply
#



  • City of London, Greater London, United Kingdom Adecco Full time

    Compensation & Rewards Specialist - £400 per day inside IR35 Hybrid working - 6-8 days per month in the office onsite Management of all reward data, spreadsheets etc and main point of contact for the provision of reward information to third party reward partners. Maintenance of all reward records and data. Participation in salary surveys and...


  • City of London, Greater London, United Kingdom McGregor Boyall Full time

    We are hiring a presentation specialist to join our global and top-tier investment bank, based in Canary Wharf, for 12 months. This role requires your presence onsite five days a week. You will create pitch books and live deal materials per the internal client briefings. This role will require you to produce various marketing materials (e.g., branded...


  • London, United Kingdom Euro London Appointments Full time

    Job Description This e-commerce success story is looking to grow their European marketplaces team with the addition of a German or French speaker (visa sponsorship is an option here, they're looking to hire the best they can). Opportunity here is to be part of one of the fastest growing businesses in the UK, driving sales of specialist consumer brands on...


  • London, United Kingdom Amazon Full time

    Investigation Specialist I with German, KYC Job ID: 2593870 | Amazon UK Services Ltd. - We want Amazon to be the place where our customers can find, discover and buy anything online. With your help, Amazon will continue to enable people to discover new worlds. We’re looking for Investigators to evaluate transactions and safeguard Amazon's global customer...

  • Specialist HR Advisor

    3 weeks ago


    London, United Kingdom Office Angels Full time

    Are you passionate about leveraging technology to optimise HR processes and enhance the employee experience? Our client is seeking a talented HR Systems Specialist to lead the administration, maintenance, and enhancement of their HR systems and tools. Our client is offering competitive salary, fantastic benefits, and the chance to be part of a global...


  • London, United Kingdom DELIVEROO Full time

    Deliveroo Our mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible. We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. This role is Hybrid and will be based out of our HQ office near London Bridge and your home. Define...


  • London, United Kingdom Office of Rail and Road Full time

    **Details**: **Reference number**: - 342339**Salary**: - £52,344 - £63,284- London or Regional**Job grade**: - Grade 7- C**Contract type**: - Permanent**Business area**: - ORR - Railway Performance & Planning**Type of role**: - Engineering - Environment and Sustainability**Working pattern**: - Flexible working, Full-time, Job share,...


  • London, United Kingdom Brit Group Services Full time

    **Employment Type** - Permanent **Location** - London **Role Details** - We are looking for an Operational Excellence Specialist About Brit At Brit, we believe that the uncertainty of the future should never stand in the way of progress. That’s why we exist. To help people and businesses face the future and thrive. We are change-makers enabled by a...


  • Orpington, Greater London, United Kingdom Office Angels Full time

    Are you passionate about maintaining accurate financial records and resolving customer queries? If so, our client is looking for a Credit Control Administrator to join their dynamic team in Orpington. Credit Control Administrator Contract Type: Permanent Daily recording and processing of sales receipts to sales ledger accounts Allocating cash...

  • Events Specialist

    3 days ago


    Kingston upon Thames, Greater London, United Kingdom Office Angels Full time

    Job Title: Swedish Speaking Complaints Specialist Kingston with onsite parking and easy access to public transport Contract type: 12-month FTC Monday to Friday, 9am to 5pm or 8am to 4pm Hybrid working pattern Comprehensive medical insurance, pension, and life assurance Bonus incentive 25 days of annual leave plus bank holidays Fantastic...

  • Events Specialist

    2 days ago


    Kingston upon Thames, Greater London, United Kingdom Office Angels Full time

    Customer Service - Customer Service Advisor Job Title: Swedish Speaking Complaints Specialist Kingston with onsite parking and easy access to public transport Contract type: 12-month FTC Monday to Friday, 9am to 5pm or 8am to 4pm Comprehensive medical insurance, pension, and life assurance ~25 days of annual leave plus bank holidays ~ Fantastic...


  • London, United Kingdom Office Angels Full time

    Our client is seeking a motivated and experienced Talent Acquisition Specialist to join their HR team and play a key role in their recruitment efforts. The Talent Acquisition Specialist will oversee both operational and strategic aspects of talent acquisition. The ideal candidate will work closely with hiring managers, senior leaders, and external parties...


  • London, United Kingdom Office Collective Full time

    Office Manager Office-based role in beautiful open-plan offices in Fitzrovia, London, W1. Our client, a leading central London real estate advisory firm specialising in residential and commercial property, is expanding and seeking an enthusiastic and forward-thinking Office Manager to join their team. The team comprises highly motivated...

  • Governance Officer

    1 month ago


    London, United Kingdom Excel Recruitment Full time

    If you are available at short notice, can commit for three months and potentially interested in this role on a longer-term permanent basis, then we would like to have a chat with you. This medical regulatory body is looking for a confident self-starter who is sensitive to key stakeholder relationships and can draw on recent experience in a...


  • London, United Kingdom Office Angels Full time

    **Job Title** - Talent Acquisition Specialist _ **Reports To** - HR Director_ **Department** - HR_ **Location** - London_ **Position Type** - PerM/Full Time _ **Proposed Grade** **Job purpose** Partnering with the HR team and with the business, this role is responsible for talent acquisition across Head Office and Retail functions in the UK and...


  • London, United Kingdom Head Office Full time

    **At a glance** This is a hybrid working role, therefore your time will primarily be split between working from home and the London/Bracknell Head Office. However, there will also be an expectation to visit other locations as the need arises. The salary range for this role is set at £ £68,500 - £128,000 **Contract type** This position is a Permanent...

  • Media Officer

    6 days ago


    London, United Kingdom Cabinet Office Full time

    **Details**: **Reference number**: - 302089**Salary**: - £35,241 - £39,352- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Higher Executive Officer**Contract type**: - Permanent**Business area**: - CO - Government Communications**Type of role**: - Communications / Marketing**Working pattern**: -...


  • London, United Kingdom Lorien Full time

    Claims Specialist- Insurance/Reinsurance We are currently hiring for a Claims specialist for maternity cover to join one of our Insurance clients on a 9-month contract. Hybrid- 2 days a week onsite in the London office. Travel to the Paris and Cologne office once during the duration of this role. Own claims authority for local claims adjusting in both...


  • London, United Kingdom Lorien Full time

    Claims Specialist- Insurance/ Reinsurance We are currently hiring for a Claims specialist for maternity cover to join one of our Insurance clients on a 9-month contract. Hybrid- 2 days a week onsite in the London office. Travel to the Paris and Cologne office once during the duration of this role. Own claims authority for local claims adjusting in both...


  • London, United Kingdom Lorien Full time

    Job Description Claims Specialist- Insurance/ Reinsurance We are currently hiring for a Claims specialist for maternity cover to join one of our Insurance clients on a 9-month contract. Hybrid- 2 days a week onsite in the London office. Travel to the Paris and Cologne office once during the duration of this role. Own claims authority for local claims...